Washer Dryer warranty/repair ( Comet )

vannus279

Bought one from comet online was delivered 8 weeks ago problem is tried to use dryer function on its own and dryer will not operate, its ok if tagged onto end of a program just wont work independantly.
Now here is the question as it is only 8 weeks old do i have a case to request a new machine or do i have to let them repair it( they think its the control panel on the front of the machine).
Thx Folks

Comet_company_representative

vannus279 wrote: »

Bought one from comet online was delivered 8 weeks ago problem is tried to use dryer function on its own and dryer will not operate, its ok if tagged onto end of a program just wont work independantly.
Now here is the question as it is only 8 weeks old do i have a case to request a new machine or do i have to let them repair it( they think its the control panel on the front of the machine).
Thx Folks

Hi vannus279,

When a customer experiences a problem with an appliance, in order to determine the exact nature of the fault we do require some basic diagnostics to be completed via telephone.

If a fault is confirmed, although not always possible, we would look to pre-diagnose the fault and order any parts required to attempt a repair prior to an engineer attending, with a view to minimising any inconvenience caused.

Alternatively if we are unable to complete a repair within a reasonable amount of time, we would consider providing a replacement.

Therefore if you would like to e-mail me your purchase details via the link below, I am happy to monitor the situation for you. Please quote reference 148270 when sending your e-mail in.

Thanks

Matt from Comet

halibut2209

What link?

Aesop

halibut2209 wrote: »

What link?

http://comet.custhelp.com/

Comet_company_representative

vannus279 wrote: »

Bought one from comet online was delivered 8 weeks ago problem is tried to use dryer function on its own and dryer will not operate, its ok if tagged onto end of a program just wont work independantly.
Now here is the question as it is only 8 weeks old do i have a case to request a new machine or do i have to let them repair it( they think its the control panel on the front of the machine).
Thx Folks

Hi vannus279,

When a customer experiences a problem with an appliance, in order to determine the exact nature of the fault we do require some basic diagnostics to be completed via telephone.

If a fault is confirmed, although not always possible, we would look to pre-diagnose the fault and order any parts required to attempt a repair prior to an engineer attending, with a view to minimising any inconvenience caused.

Alternatively if we are unable to complete a repair within a reasonable amount of time, we would consider providing a replacement.

Therefore if you would like to e-mail me your purchase details via the link below, I am happy to monitor the situation for you. Please quote reference 148270 when sending your e-mail in.

http://comet.custhelp.com/app/ask/

Thanks

Matt from Comet