rock dating via white label canceling

mrlewisuk

You sign up to use site but find if you want to cancel subscription you have to call an 0800 number. I`ve tried there internal support saying due to my job I cant ring number during 9-5 but they just wont let me any other way:(

Forwandert

Could you ring from your mobile during your break periods at work? Just take the first 0 off if your ringing from a mobile.

Apart from that, I haven't a clue what your post is actually about.

George_Michael

What cancellation details were shown on the website before you agreed to sign up?

societys_child

Forwandert wrote: »

Could you ring from your mobile during your break periods at work? Just take the first 0 off if your ringing from a mobile.

Apart from that, I haven't a clue what your post is actually about.

A quick search brought up this
http://www.whitelabeldating.com/how-it-works/

Appears rock is a dating site affiliated to a company called white label dating

Could be dodgy but as they a have a free phone number maybe they're ok.

---

I agree, as Forwandert suggests you're going to have to find a way of calling during the day.

mrlewisuk

If I could ring it would be ok but I work in a prison and we are not allowed phones as inmates may steal them

zppp

mrlewisuk wrote: »

If I could ring it would be ok but I work in a prison and we are not allowed phones as inmates may steal them

Do you not get a break? (You should by law)

mrlewisuk

yes you get breaks but your locked in on site its a prison

zppp

mrlewisuk wrote: »

yes you get breaks but your locked in on site its a prison

So can you not go to a staff room or rest area and call them and cancel? Otherwise you may have to email or write to them if you can find their addresses. Get the name of the website i.e. ebay.com and type this into a WHOIS database online. This will bring up the registered user of the domain and their email/telephone/address.

mrlewisuk

they have support messages but mostly just get auto response, ive sent quite a few explaining my predicament but they still want me to call. There must be something I can say to them that can force there hand and give another option

zppp

If you aren't getting anywhere you should write to them. You need to find their address, so if it is not on their website, follow the instructions in my previous post to obtain the website owner's address, and send them something along the lines of;

To whom it may concern,

I am writing to you further to my email correspondence with you dated XXXXX. I am unable to talk to you over the phone, as I am unavailable when your call centre is open. I wish to inform you of my intention to cancel my package/account reference XXXXXXX, ad respectfully request that you do not take any further payments from {enter payment source}. Should you require any further information, please don't hesitate to write back to me.

Yours Faithfully


Send this recorded delivery to the address and that should do it.

shaun_from_Africa

If I could ring it would be ok but I work in a prison and we are not allowed phones as inmates may steal them

I'd be careful about making allegations like that.
If the "residents" find out that you think that they could be untrustworthy, they may try to sue you!