Am I covered by the DSR?

Rajveer86 · 31 March 2011 at 8:25PM

I purchased an item online which I received on Thursday 24th and for a few days before finding a flaw. I rang the retailer on Monday 28th and they picked it up on Tuesday 29th. Before sending out a replacement, they inspected it and said that it wasn't actually a flaw, but the way it normally works (it is a flaw, but that's another point). They're sending the product back but I don't want the faulty item, and I especially don't want it from them.

I should have it on Saturday 2nd or Monday 4th, but I'd like to call them tomorrow (Friday 1st) asking for a full refund. Since I received the product last Thursday, and Friday would be more than a week, am I still covered by the DSR as I've only actually had it for 5 days, and the retail has had it for 3? Also since I used the item, am I still covered by the DSR, as it's in exactly the same condition as when I received it?

mo786uk · 31 March 2011 at 8:29PM

you have 7 working days to cancel it

you must do so by WRITING

you can try something out as you would do in a shop - that does not include spending ages using it

shaun_from_Africa · 31 March 2011 at 8:51PM

You have 7 working days begining the day after delivery to inform the seller of your wish to cancel under the DSR's, and as you received the item on Thursday 24th march, you have up until the close of business on Monday 4th April to contact them.