Can I ask for a refund??

zebrastripesrule

Sorry if this is on the wrong board - please redirect if so.

I have just been in boots and bought various items. when I got home I realised i had been charged twice for the one product at £3.50. By the time I got home and realised the shop was closed for the evening. If I go back in tomorrow can I ask for the money back?

The problem is I obviously cant prove I only bought one of the item. I bought this as I had a money off voucher for it (which only worked on one). In store its also on 3 for 2 offer so if I had bought 2 surely I would have picked up the 3rd free.

Is it worth my going back tomorrow and asking or would I just be wasting my time??

I also realised the double point voucher doesn't seem to have worked properly - ie gave me about 1 1/3 points rather than double - anything I can do about this too??

Many thanks for any help

bcl999

Rather than ask for your money back, take everything you got today back along with your receipt and say there is a mistake on it and ask them to check. You are right when you say you can't prove you didn't get 2 of the items. I would go back although it does depend abit on how long it will take you/how much it will cost you. As for the missing points, have you allowed for whatever money-oof you got with the voucher? You won't get points on that amount.

I 've just had a look on Boots website and found a phone number listed here http://www.boots.com/en/Help/Contact-Us/ under "General store enquires" where it says you can give feedback about your "experience" in store. If it is a manned number rather than an answering machine, maybe they will deal with the complaint. It's an 0845 number not freefone so there would still be some expense.

Hope this helps.