We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Scottish Power Online Energy Saver 12
save-a-holic
Posts: 172 Forumite
Was wondering if someone could help me.
I did an online comparison on comparethemarket for utilities. I was with EDF paying £90 a month for the last 3 years. I input my annual figures from the statement for the year 2010-2011. The comparison came back saying the Scottish Power would save me £17 a month so I chose to switch.
Today I've received an email from them to say that the switch has gone through per month!!!!!! That is £31 MORE a month than BEFORE I switched!!!!
I phoned them to explain this and was on the phone (mostly on hold) for 1 HOUR. The girl told me that basically they would not reduce my direct debit as I am a new client. I said OK then forget it and I'll just go back to EDF at £90 a month - she said that would cost me a £50 cancellation charge!!!! I asked to speak to the manager and she said that she would get the Complaints Dept to call me back within the next 48 hours.
I feel TOTALLY duped!!! I didn't agree to pay that much and I transferred because I was agreeing to a smaller deal - not a bigger one. I wish I'd just stayed at EDF. How can they just set the direct debit wherever they feel like it. I am going to be really struggling with this.
Can anyone help?? I don't know if it's pertinent - but my usage over the last year was Electricity - 6,624 kWh, Gas - 22,281kWh. I've tried to find out the Online Saver Rates to do my own calculation but they all look so confusing and I don't understand. How come it was going to cost me so much less on the comparison site.
Really upset.....
Thanks for any help.
Marie
I did an online comparison on comparethemarket for utilities. I was with EDF paying £90 a month for the last 3 years. I input my annual figures from the statement for the year 2010-2011. The comparison came back saying the Scottish Power would save me £17 a month so I chose to switch.
Today I've received an email from them to say that the switch has gone through per month!!!!!! That is £31 MORE a month than BEFORE I switched!!!!
I phoned them to explain this and was on the phone (mostly on hold) for 1 HOUR. The girl told me that basically they would not reduce my direct debit as I am a new client. I said OK then forget it and I'll just go back to EDF at £90 a month - she said that would cost me a £50 cancellation charge!!!! I asked to speak to the manager and she said that she would get the Complaints Dept to call me back within the next 48 hours.
I feel TOTALLY duped!!! I didn't agree to pay that much and I transferred because I was agreeing to a smaller deal - not a bigger one. I wish I'd just stayed at EDF. How can they just set the direct debit wherever they feel like it. I am going to be really struggling with this.
Can anyone help?? I don't know if it's pertinent - but my usage over the last year was Electricity - 6,624 kWh, Gas - 22,281kWh. I've tried to find out the Online Saver Rates to do my own calculation but they all look so confusing and I don't understand. How come it was going to cost me so much less on the comparison site.
Really upset.....
Thanks for any help.
Marie
Lightbulb moment: -£9,954.31 Current Debt: £0
It's not what you look at that matters, it's what you see.
It's not what you look at that matters, it's what you see.
0
Comments
-
Hi Marie
Please see my response to your previous post and let me know if you have any further questions.
Kind Regards
Colin @ ScottishPower“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Thanks Colin.
I'll close this thread rather than move it as a duplicate. It's the best option here.Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards