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Refund refusal
Hi, Wondered if there was anyone that could ofer some advice. I purchased a treadmill from an online store - no problems with them - but on delivery of said goods they were faulty and could not be used. Following a 2 month battle with the manufacturers to get a repair they stated that they had to send a new treadmill. I…
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Claiming Royal Mail compensation (international) - any success stories?
Hello all, I've had a few money annoyances recently so maybe this is getting to me more than it should :/ I sent a parcel to Brazil on august 18th; lots of baby clothes and toys and some stuff for the mum, which I was pretty happy with and spent a bit of cash on. Up to now it STILL hasn't arrived. I know you need to wait…
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Electrol Roll Search - Free?
I am trying to find an address and have searched several sites but they all seem to charge for this service. Are there any truly free sites?
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argos value Bagless Cylinder Cleaner
I bought this product this morning took it home unpacked it and started to hoover the rug in livingroom. When there was a tereble smell of burning smoke alarms started going off and the electric tripped out(luckily) The hoover had caught fire. i have taken it back to argos who game me a refund and filled a form out to say…
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Deep fat frier
As in another post my deep fat frier died. I have heard back from Russel Hobbs telling me to send it back for repair or replace and the retailer has closed down. Now my gripe is that they sat the onus is on the customer to pay the postage to them and this cost cannot be reimbursed. Surely, this is not right, its hardly my…
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Hertz Rentals - Compensation?
Hi, I was hoping for some advice. I reserved a rental online with Hertz on Friday with no problems (I had to go to another location, as the two I previously have used had no cars available). However, on saturday morning (two hours prior to my collection time), I receive a call from the rental branch to tell me that…
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Advice re Asda Direct
I purchased a king size divan bed and a matress from Asda Direct. I recieved confirmation of my order and waited. Eventually the status on the website changed from "Placed" to "Fully Dispatched" for the king size divan bed. I had heard nothing about a delivery and so called customer services to see what was what. They…
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Who pays return carriage for faulty goods?
Apologies in advance if this has been covered recently but a quick search has brought up nothing and I have a baby about to wake up so don't have the time to look any longer! I recently bought an item from a shop over the phone on 29th August and it arrived on 3/4th September. I didn't open it immediately as I was away and…
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In a pickle sandwich
Hi all, Just after some advice, as we do not know where to turn to. Our problem is that back in June 2008 we purchased a 3 seater and 2 seater recliners from MFI and paid an extra £100 to have insurance for a further 3 years. The total cost of the sofa's plus insurance was £829.00. Recently the chair has some structural…
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solicitor fees
hi my wife and i were divorced over nearly 3 years ago through my wifes solicitor,we payed the £200 deposit then were never billed for the other £417.now after nearly 3 years they have sent a letter demanding payment in 4 weeks of full amount.can they do that after so long? thanks
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Travel republic are tying my hands.
I booked a holiday with Travel republic yesterday. They accepted payment at the advertised price. They have now emailed me to say the price of flights has gone up and they require a further £40. They have however booked the hotel and transfers. Can they do this ? Does this mean if I dont want the flights at the increased…
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Complaint letter and Data Protection issues
Hi all, A friend of mine went to an exclusive hotel with her then boyfriend, (he paid). Unfortunately the stay wasn't too great and she wrote and complained. Since then she split up with said boyfriend. Hotel wrote back to her and offered her a comp meal and accomodation to make up for the disappointment of their first…
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3d tv package problems
We bought a 55" 3d tv last Sunday from a shop we have used before with no problems, the package was tv, 5 pair glasses 1 being a childs pair and the blu ray player, now when we signed for it he never said anything about the player and glasses not being in stock, he said afterwards that it would be Tuesday at the latest,…
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When things you buy break..
and they have to be returned what are the rights on getting a new one? I bought a new double buggy a couple of weeks ago and the shop have just called me as the brake broke on it and they are collecting it tomorrow for collection, the lady said it will be fixed and returned but won't be until next week. She offered me a…
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Other peoples letters
Not sure if this is the right place to post, so apologies for that. On the 15th, I received 6 letters. All to my address but to an unknown name. 5 were from home insurance companies, Virgin Money, More Than etc. And one from Greenflag. The odd thing was they all had my address, postcode and even my landline number. The…
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DFS Warranty
Can anyone advise what the warranty is on DFS three piece suites,we purchased a suite three years ago and one of the chairs has hardly been used but this lunchtime the spring has come through the fabric.
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Driving instructor not giving me my money back!
Hopefully I've got the right board for this! I used to take driving lessons but after moving away from where my instructor was based, I stopped. At this point I had paid up front for my test and 6 lessons for the pass plus course, totalling about £250. After moving I asked my driving instructor for my money back but he…
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Restaurant Sources
Ok I'm not a regular Daily Mail reader but this article caught my eye on Google News this afternoon. Personally I don't want to eat meat prepared in this way and never considered it may have been when I'm eating out but after reading the article there appears no requirement for the restaurant to inform the customer. Are…
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Help please!!!!
Hello do not know where the best place to post this so any help will be greatly appreciated. Just got off the phone to my nan who is 60+ and she has informed me that a company i think she said pound saver has taken a few amounts out of her bank account amounting to a couple of hundred pounds, as she is 60+ she doesnt know…
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lost mobile phone
after contacting sony ericson re my x10 not working they advised me to return it to there repair centre in a jiffy bag with a comleted form etc to a free post address and get proof of postage which i did all of the above a week later they contacted me to say there was no phone in the jiffy bag did i send it my reply was of…
