lost mobile phone

pannica

after contacting sony ericson re my x10 not working they advised me to return it to there repair centre in a jiffy bag with a comleted form etc to a free post address and get proof of postage which i did all of the above a week later they contacted me to say there was no phone in the jiffy bag did i send it my reply was of course i sent it you have lost it they said it must be royal mail who is resposible for my phone


mary

baza52

didnt you insure it?

pannica

no i didnt i wish i had but i just followed sony ericsons instructions


mary

Jeff_Bridges_hair

pannica wrote: »

no i didnt i wish i had but i just followed sony ericsons instructions


mary

Did they say the envelope had been opened?

pannica

they said in there opinion the package had not been tampered with so i have to just take there word for it

themull1

you should always insure valuables, or the postal staff will just help themselves.

pannica

this is not telling me who is resposible for finding my phone

mary

wealdroam

pannica wrote: »

this is not telling me who is resposible for finding my phone

mary

Think about it Mary.

You contracted Royal Mail to deliver your package to SE.

You need to contact RM.

How much is your phone worth, bearing in mind it doesn't work?

RM compensation will be about ten first class stamps I think, but check on their website.

You do have proof of posting don't you?

pannica

i have proof of postage it was a x10 new phone with what i was told a minor problem not sure what they cost it was a present i never thought there would be a risk of it going missing


mary

pinkshoes

If they're claiming the bag was empty, then why did they open it?

Ultimately, it was up to you to send it via the correctly insured method (i.e. special delivery), so you'll now need to claim from royal mail, which I think will be 10 books of first class stamps, as that's all you insured it for.

pannica

i have pasted a copy of the email from sony


Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt.
Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase. Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £9 to have your product returned should you not accept the estimated costs for repair