lost mobile phone

baza52

does the proof of postage have the weight of the parcel on it?
The receipt i got for a package i sent a few days ago does. This would prove if the phone was present when you posted it. or disprove it.

glider3560

You will have to claim off the Royal Mail. With a proof of posting, you have £41.00 of compensation available. You can claim by completing a form P87, which can be downloaded from Royal Mail's website or from your local Post Office.

Ultimately it is your responsibility to ensure that you are insuring the product to the correct level when you post it.

custardy

glider3560 wrote: »

You will have to claim off the Royal Mail. With a proof of posting, you have £41.00 of compensation available. You can claim by completing a form P87, which can be downloaded from Royal Mail's website or from your local Post Office.

Ultimately it is your responsibility to ensure that you are insuring the product to the correct level when you post it.

RM will most likely refuse the claim due to it being a valuable phone
Special delivery should have been used

OlliesDad

wealdroam wrote: »

Think about it Mary.

You contracted Royal Mail to deliver your package to SE.

I have wondered about this before. As this was a Sony Ericsson freepost address, they will be paying Royal Mail for this service, so really the contract would be between SE and RM.

Not sure how this works out legally, but thought i would add another dimension to the argument!

wealdroam

pannica wrote: »

i have pasted a copy of the email from sony


Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt.
Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase. Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £9 to have your product returned should you not accept the estimated costs for repair

That's fine. Nothing wrong with it.

They did not tell you not to insure it did they?

Think about it from someone else's point of view...
Three places where the pnone could've vanished.
1) you may not have put it in the jiffy bag
2) someone at Royal Mail took it out of the jiffy bag.
3) someone at Sony Ericsson took it out of the jiffy bag.

How are you going to decide which of the above three things happened?

The phone is your responsibility until received by SE.

wealdroam

OlliesDad wrote: »

I have wondered about this before. As this was a Sony Ericsson freepost address, they will be paying Royal Mail for this service, so really the contract would be between SE and RM.

Not sure how this works out legally, but thought i would add another dimension to the argument!

Good point OlliesDad. I hadn't thought of that.

I have no idea of the answer either.

pannica

i think se are opting out of there responsibility why dont they send a courier to pick up any mobiles for repair

custardy

pannica wrote: »

i think se are opting out of there responsibility why dont they send a courier to pick up any mobiles for repair

so you have no responsibility in this?

baza52

so does the receipt have the weight of the packet when posted?????

Armitage

so you have no responsibility in this?

I'm sure those with legal knowledge can provide better answers. But...

Why isn't it the case that Sony Ericson are providing a return service, which they've then contracted out to Royal Mail (by paying for Royal Mail to provide the delivery)? (if they were, I assume that they would have responsibility here.)

I'm not suggesting that's right... just curious as to whether it's wrong.