lost mobile phone

pannica

proof of postage has no weight marked on it

custardy

Armitage wrote: »

I'm sure those with legal knowledge can provide better answers. But...

Why isn't it the case that Sony Ericson are providing a return service, which they've then contracted out to Royal Mail (by paying for Royal Mail to provide the delivery)? (if they were, I assume that they would have responsibility here.)

I'm not suggesting that's right... just curious as to whether it's wrong.

costs
SE dont care how it gets to them.
its their responsibility to get it back to you
I cant believe someone would send a phone as new as an X10 without paying a few quid for Special Delivery
what would you have done if SE denied receiving anything from you?

Armitage

Well, I'd have sent is special delivery, as I do all important correspondence. But that's irrelevant to issue.

I guess there is probably a distinction between

• Paying the costs for customers to return something to you.
• Providing a return service for customers to use.

If that's right, the issue would be which of these happened in this case.

If Sony Ericson send out prepaid envelopes, I can see how one would reasonably think it was the latter (whether one would be correct in thinking that is of course a further matter).

But I'm curious as to what people with legal knowledge say about such things.

For example, I'm currently sitting on a virgin media cable modem and set top box. They've provided me an envelope to send it back to them with. Will I be liable for the costs of the items if it goes missing in the post? I'm certainly not willing to pay for recorded delivery. So I guess I'll have to call them....

Bamber19

pinkshoes wrote: »

If they're claiming the bag was empty, then why did they open it?

If a package arrives then generally you open it, that's what they will have done, ahving no idea what is meant to be in it or who it is from until they open it. At which point they find documentation for the phone but no phone.

Freddie_Snowbits

You should have gone to JJB the other day, they were, allegedly, giving these kind of things away!

zaksmum wrote: »

My young grandson was in JJB with his dad trying on trainers and unfortunately left his ipod there.

Jeff_Bridges_hair

Freddie_Snowbits wrote: »

You should have gone to JJB the other day, they were, allegedly, giving these kind of things away!

:rotfl::rotfl::rotfl::T