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Weatherseal finance agreement issue....
Hi, My father in law(D) and late grandmother in law(GM), had a visit from a weatherseal sales person about 3 years ago. The sales person was very pushy and managed to get them to sign up for windows on finance! They put in the finance aggreement in GM's name as she was the house owner, they also put D's name on the…
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Faulty Acer Aspire .......
......purchased one year and four months ago - from Asda! I saw the link on here and managed to get one - it's only been used a maximum of 10 - 15 times (when we go away from home to check emails and such). In that time it's been fine, but when we used it a few weeks ago it refused to work. OH knows about these things, and…
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Cancelling Photoshoot Order?
My Girlfriend went to New ID Studios in London for a makeover and photoshoot as part of a Red Letter Day gift. When viewing the results she decided to purchase some photos and the cost comes in at £700. She signed up to a credit agreement where she has to pay £22 a month over 40 months. Now as we are currently trying to…
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help with returning a camera to Argos
Hi all, Just wondered if anyone can help please? I bought a camera mid April from Argos and was told that it is exempt from the 30 day return policy. However, the camera is pants, the light is bad, its battery operated and we went through 3 sets of batteries in one day! It is just not a good camera. However, what can I do?…
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Who's responsible? Bank, seller or me!?
I bought kitchen appliances online in January using my debit card. Online statement showed money had gone to the company but I received no confirmation and when I contacted them they said they had not received the order. Fitters were in my home and I (foolishly) agreed to re-order and the goods arrived a couple of days…
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cheque returned with no mandate
Firstly what does it mean when a cheque is returned with 'no mandate'. The bank cannot tell me. Many Thanks
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Do I have to refund?
I sold a phone to a buyer on Amazon UK. He paid late Sunday night so I never got the email until Monday Evening. The phone was posted to him on Wednesday on my next day off from work and he got it today (Saturday). He then sent me this email Now I never once said I would send the phone on a next day delivery and this was…
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Damaged delivery, company will not replace
Hi, As you can appreciate and understand, I have to be careful for legal reason to what I say in this discussion. I will not be naming the company involved and/or suppliers. Our bathroom was in need of a complete overhaul, so I found a reputable company on the internet who has been around for years. Because I have not got…
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Help with Returning laptop
I bought a netbook from asda 1year and 5months ago. It came with a one year warentee. However the battery has stopped working. I phoned asda customer service who said it was out of warentee and therefore nothing they could do. It says under EU law that i can return something if it is damaged which i didnt cause. Can…
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Scary debt agency when never recieved a bill!
Hi There, I used to live in a rented flat shared with a friend until two years ago this month. We rented it for ten months and never once received any communications from our electricity company. We did recieve water bills and paid those on time. Now, this month two years later, i have a letter from a debt agency asking…
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Shop won't refund faulty shoes
Hi, My daughter bought a new pair of shoes (with a zip on the heel) for a birthday party about 3 weeks ago. The one and only time she wore them the zip broke and now they are useless. She took them back to the shop but they have refused to give her her money back saying she had 10 days from purchase to return them. You can…
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What can i do?? Took my money AFTER i cancelled the order!
Hello after some advice. I recently made an order on a website for an item. The site told me it was in stock, as it was a time critical purchase, i went ahead and made the order. After 3 days, i had not had any communication or the item, so i emailed the website. They replied the same day and said that the item actually…
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BA strike & flight cancellations
I have booked outbound and return flights to Lisbon on 27th May with BA through Lastminute.com. The outbound flights have been cancelled because of the strike but lastminute is saying they will only refund the outbound portion of the ticket. The cost though of re-booking just the outbound flight with another carrier at…
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B and Q refusing refund for faulty goods
Hubby bought two wooden storage units about three months ago. They were left unopened as not immediately required. He came to put them up and both were bowed and unusable. unfortunately no longer had receipt B & Q refused refund or exchange He paid on credit card and offered to show cc bill, not interested. He has…
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Can I cancel an order?
I ordered a bed today at 5pm from a local shop and paid £200 deposit and will be delivered on Thursday - I have returned home to find that the carpet I was due to have fitted Wednesday won't be and will have to be put on hold for a while due to work commitments now. Can I cancel the bed order (I assume it won't have been…
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Trainline Refusing to reissue a ticket via email
I used the trainline for the first time to try and save some money. I entered my details after I'd clicked on which ticket option I wanted to purchase. I entered all my details, job done. However it turns out I entered an extra letter in my email address. This was not flagged up at the time as at no point was I asked to…
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Additions!
I have ordered a fridge freezer from additions, after the delivery guys dropped it off we sorted it out and unwrapped the handles (the only place that had packaging on.) The one of the fitting on the handle wasn't plush to the fridge so obviously is faulty! the handle comes away from the door as you open it, I called up…
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Alliance & Leicester complaint upheld....
Hi Can anybody advice.....A&L have made an offer, after I complained about mis-selling. The thing is they say they will pay-out when I surrender the bond, is this right??? Can I not keep the bond (which is with another company) and A&L pay out regardless, as they have admitted they have done wrong by me?
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Online Dating
Hi guys what a great site this is, I wonder if anyone can help? Yesterday afternoon I joined an online dating website and paid £30 with my Capital One card for a month's membership. However after spending less than 24hrs browsing the site I have realised that I have made a mistake and that the site was not for me:doh: This…
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Kettle with Unexpected Feature
Hi, We bought a new kettle from comet. It is a digital kettle that changes colour as the water heats up. Once we got it home and set it up we discovered that the kettle beeps when it is placed on or removed from the base. Can we return it on the basis that this is an unexpected feature that is not stated on the packaging…
