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refunds?
hiya i was hoping someone could help me.xx i bought a pushchair from a local retailer unfortunately it broke, the manager kindly repaired it but then a few weeks later it happened again, the manager once again attempted to repair it but to no avail, i then accepted a replacement pushchair unfortunately again the same thing…
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Next Returns policy?
Hi Just a quick question regarding taking a faulty item back to Next. My little brother bought me a necklace from Next a couple of weeks ago and today it fell off as the catch has broken! He hasn't kept the receipt and paid with cash! Will Next be willing to swap it for another necklace? The store is quite a drive for me…
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New dog - poorly & prev owners knew -what are my rights?
Hi Not sure if this is the right place but hope someone can help. We bought a Pug 3 weeks ago, who will be 2 in April. He had been used as stud and had good pedigree champion lines. The owners were breeders and had used him as stud aswell as having another pug !!!!! (we i have discovered was up for sale in December)..they…
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Is it true a 12 month guarantee will not apply when used in office
I hope someone can help me, In July 2009 the company I work for purchased a fridge and dishwasher for our kitchen, it only gets used about once a day 5 days a week, so I wouldn't consider it 'heavy use'. The power button has broken by being pushed into the door more. As it's less than 12 months old we contacted Hotpoint to…
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broken sofa
please help me! i purchased 2 sofas on credit just over 2 years ago and still have just under 2 years still to pay. 1 sofa has just broken as the supporting bar that runs under it has cracked in the middle. you can no longer use the sofa but cant exactly see how it has cracked as the fabric would need to be ripped apart to…
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Jessops.com photos
Hi all, I'm just wondering if anyone can help me. I recently bought a camera for dh from Jessops and was told if I registered online then I could get 40 free prints. My sister went abroad to get married last month so took lots of pictures and when we got home I ordered my free prints hoping to have them in time for the…
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Charge to change airport parking date?
Hi, if I book NCP car parking at Birmingham airport & get a reduction as the booking is after 90 days from today. I am wondering that should I need to bring it forward if I will be charged the higher rate for a booking within 90 days. The FAQ state: Amendments made online are not subject to any additional fees. I cant get…
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Tesco Disney Kids t-shirt. Worn once, washed & now ripped - Tesco won't replace
Hi all, Bit of an annoying one really! We bought our daughter a Minnie Mouse Disney T-Shirt from the range sold exclusively in Tesco. She wore it for a day, loves it to bits, and it got stuck in the wash. When taken out the machine it had a large rip at the seam for the sleeve. We took it back to the clothing dept &…
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Sky scam??? Vouchers not recieved waiting since Nov 09
I upgraded from Sky T.V. in Nov 09 to SKY Broadband, Telephone and T.V. HD - the deal was £50.00 M & S vouchers for upgrading to HD for new or existing customers that upgraded. I rang in Jan 2010 after being told to ring 7/8 different numbers some of which simply went dead and I got through eventually someone once again…
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Change of delivery address
Hi, I ordered a clock on the Internet. There was no mention in the order confirmation or on the website of which company would delivery it. Someone has apparently contacted the delivery company and changed the delivery address. The clock has been delivered a week ago to this apprarent change of address. I contacted the…
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Consumer Rights if item breaks?
Hi all, I Purchased a safety gate from Toys r Us before xmas and no longer have the receipt. Yesterday the gate broke and 2 metal bars came loose. My son who is 17 months old then got his head stuck between the bars. Ive taken the gate back to the store where i purchased it from this evening and they will not replace it as…
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Hotel charges after we have left - Urgent
Me and 5 friends had an overnight stay in a hotel on friday for a birthday. We also had a 3 course meal and a slightly hefty bar bill, we paid the bill when we checked out on saturday morning and we all thought the price they had charged was cheap but we did not question it. When we drove away we double checked the reciept…
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Game, Item not received
We placed a order from Game.co.uk back at the start of feb and the game has not yet arrived. Looking on the game site they have a policy of how to claim for a product not delivered I see this as why should the consumer do all the work for them, i would just like to know if this is legal or should we be able to tell game to…
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witheld deposit
Hi All - my dad (77) signed up to have double glazing repairs and paid a deposit (in cash) of £1000 to a fast talking salesman at the start of December. Having slept on the matter, he decided to cancel the agreement the next day. He complied with all the terms and conditions of the contract (cancelled in writing, sent by…
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Xbox away on repair too long.
I purchased an Xbox from Argos (March 08). I also paid £40 for an extended 3 year guarantee. Console had a 1 red light issue in the middle of Jan. So phoned up the number in the "breakdown cover" details I was given at the time. It says Argos on it, but I was put through to Allianz. They arranged a pickup on the 20th Jan…
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Shoes have fallen apart in less than two months...
Hi all, hoep you're well. I treated myself to a new pair of smart shoes to wear for work just before christmas and began to wear them after new year. Now, not even two months later, they're literally on the edge of falling to pieces. I purchased from a well known clothes retailers clearence store... Now, the shoes have…
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Fake Lyle & Scott cardigan
Hi, my partner recently treated himself to a Lyle and Scott cardigan. he bought one last year for £90 from urban outfitters, but it seems to have stretched or he has lost weight... so he wanted a new one. he saw the same cardigan for £70 in St Johns Precinct in liverpool. it wasn't a stall or anything, it was a permanent…
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18 months broken fire saga - Where do I stand legally?
Bought a wall mounted fire in July 2008. The fire has a fascia mounted on to it which has cracked and been replaced six times since we bought it by the company who the warranty is with. The last time a fascia cracked we found out the fire had been installed with a "heat shield" part missing, so this was fitted with the…
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Broken faulty twin pram
I've already posted a few days ago but got no replys so thought I would try again :) My gran bought me a twin pram costing £540 last February from Baby world and within 4 weeks of use the wheels started jamming We sent it away to be repaired and have since had to send it away once more to be repaired however this time it…
