Is it true a 12 month guarantee will not apply when used in office

JulesSim

I hope someone can help me, In July 2009 the company I work for purchased a fridge and dishwasher for our kitchen, it only gets used about once a day 5 days a week, so I wouldn't consider it 'heavy use'. The power button has broken by being pushed into the door more. As it's less than 12 months old we contacted Hotpoint to repair, they have now come out and won't even look at it as it's a 'commercial address'. They said the guarantee doesn't apply if the appliance has been used in commerical or non-domestic premises and that it says this in the manual. You would only know this after unpacking and installing the item and thats if you read the manual to the very inside back page!!

What can we do to try and get it fixed, surely something in the Sale of Goods Act must cover this????

I have contacted the retailer we bought it from online and they said the same policy so won't do anything either. They say we should have purchased the extended warranty and then it could be fixed

Any help or advice is appreciated.

savemoney

I dont think it does have same consumer laws for buisness

Here you go

http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1074027367

Introduction

The Sale of Goods Act 1979 is the main piece of legislation helping buyers to obtain redress when their purchases 'go wrong'. It is in the interest of anyone who sells goods or services to understand the implications of the Act for them and the responsibilities they have under it.
Essentially, the Act states that what you sell must fit its description, be fit for its purpose and be of satisfactory quality. If not, you - as the supplier - are obliged to sort out the problem.
Aside from the legal issues, it makes sense to comply with the requirements of the Act in order to build customer relationships.
This guide explains the Act and how to deal properly with complaints made under it. Remember that while the Act generally applies to protect individual consumers, it can also apply to the sale of goods between businesses.

• Next

Subjects covered in this guide

• Introduction
• Your responsibilities at the time you sell goods
• Your responsibilities if you sell services
• The rights of customers: goods
• The rights of customers: services
• What do I have to do if a customer complains?
• Additional rights for consumers when they make a complaint
• What happens if I can't resolve a complaint?
• Here's how I complied with the Sale of Goods Act

Esqui

With regards to the guarantee, it's provided in addition to your statutory rights, so Hotpoint could say anything for it. "Wearing a red T-shirt when the engineer calls? Invalidates it."

Secondly, you also have a right to see a copy of the guarantee before you buy, and the retailer must provide this promptly.