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Id fraud/catalogue/our rights...help!
I hope I have posted in right place. I will try not to ramble here goes... OH recieved a statement from 'Very' catalogue today for £360. He has no account with them and never has. a selection of items had been ordered over december with special deliveries for a morning slot. He knew sraight away it was ID fraud and they…
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asda direct order not showed up
hi can any1 help me on the 10th dec i place a order with asda direct which didnt turn up i rang them on the 16th as it stated deliverd to be told a manger would ring me back which they did not i rang back up on the 18th to be told it was deliverd to the wrong address and could i go to number 22 and ask for my parcel but…
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Travel Insurance PROBLEM
I brought travel insurance from moneysupermarket on 27th Dec, to date Ive STILL no policy emailed to me, Ive emailed and emailed and still nothing. I fly out on the 3rd of Jan:mad: Just looked at my bank and they HAVE TAKEN THE CASH OUT!!:mad: What can I do! I need my policy so I can fly!
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can an online retailer cancel an order once they accepted it
Can an online retailer cancel an order which they had emailed to say they were processing and then another to say that they have accepted the order? They have not emailed us to let us know the order was cancelled and its only showing as cancelled on the tracking page? The order was for a couple of cheap laptops, but surely…
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Evans Halshaw not honoring deal
My mum is after a new car. We were looking on various car dealers websites a couple of days ago. She decided she would like a new focus or Mondeo and use her 1998 Escort for scrappage. We found a brilliant deal advertised on the Evans Halshaw Ford website for a brand new Mondeo Edge was £20,045 now £12,774 a massive saving…
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flowers delivered with broken vase
Hi, Am hoping that someone can give me some good advice with a problem I am experiencing with Next. I ordered flowers as a xmas gift for my sister. There is a wide selection of flowers, and I opted for a bouquet which included a vase. The flowers arrived on xmas eve, but when my sister opened the box she discovered the…
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Refund on insurance policy?
Just out of interest, if you purchase an item and it is not suitable (you just don't want/ need it, it's not damaged) and you return it within the stores own returns window (lets say 30 days), are you also entitled to a refund/ credit on any insurance policy you took out with that item? e.g. lets say you bought a tv from…
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Problem TV
For the past few days my tv has been unable to pick up a freeview signal, it may have been longer but i've been working so have no idea. I've set up my old tv with a freeview box and it works fine and i've also used the box with my current tv and can get a signal that way so there's obviously nothing wrong with the signal.…
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Faulty purchase on Ebay
Hi Im desperate for some advice.I purchased a laptop off Ebay last week for my daughters Xmas. We paid £200. However when we received it only works for 10 minutes before switching off. I contacted seller several times and he ignored every email I sent. I purchased a new battery-an additional £50 but still made no…
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argos won't exchange faulty ps3
Hi all, My wife brought me a ps3 for xmas back in october from argos direct, due to visiting familly only just got round to opening it yesterday only to find it faulty. as i'm in london at moment my local argos is only 2 minutes away so i took it there, the guy at the refunds counter said i had to call sony and get them to…
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Argos: wrong price on website for Dsi
hi, on the Argos website (right now and since this morning) the price for a black Dsi is £79.99 (£70 off) i reserved it at that price and tried to pick it up from my local store today. they refused to sell it to me at that price saying it was a mistake. Are they allowed to do this? and as it is still advertised at the…
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help needed please
My daughter (17 yrs old) bought a silver bracelet for her sister (15 yrs) for Christmas. She pointed out that it was a bit small, but the lady told her to take it anyway and if its too small they could add some extra links to it. It cost £25.00 It was too small, they took it back to the shop today wanting extra links put…
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Solicitors fees
Hi not sure if this is the right place to ask but Im now out of ideas. My mum died 6 years ago with no will so her estate went in to probate. I have an older sister and a younger disabled brother. Cutting a very long story short I lost custody of my brother to his father (my step-father) who then forced the sale of my…
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Data Protection Act
Evening all My mobile phone account is with T-mobile, gererally a good service but I'm having trouble getting them to stop sending unwanted sales texts. the texts carry a link to a t-mobile free game download, er just not interested... I've called once to request they stop, they said ok... Ive emailed 4 times, they say…
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Postal orders from 2002
Following a clear out I have found 3 postal orders for £15 pounds each, a total £45. These were a leaving present to me from an old job! Are they any good now? The date of issue is 3rd October 2002. Here's hoping...
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Hmm...What on earth can i do
Hello all. As you can see this is my very first post after looking on this site for many months,so here is my problem and i hope that someone can help me out. Sony playstation 3 40gb model,Yellow light of death. This happened on Christmas day,and although the Unit is two years old and therefore out of warranty i firmly…
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Hotel Charge for stain on carpet
My daughter recently spent a night in the Etap Hotel in Manchester with a group of girlfriends, she booked the rooms in her name using her credit card. When she checked her statement a few weeks later she found out that they had charged her £50, when she rung them they said it was to cover a white bleach stain on the…
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Complaint Info Needed for Toys R Us
OH and I went to Toys r us today after looking at prams on their website. We decided on two prams that we liked before we went into the store, which were these two: Graco Quattro Tour Travel System in Ziggy Zebra £199 inc in this was: This great value package also includes a car seat, in-car base, raincover, and cute toys…
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Will Morrisons refund for dvd?
My wife bought me a DVD from Morrisons for xmas. Unfortunately I already had it. Will Morrisons refund her? The reason I'm asking is that in Morrisons the DVDs aren't sealed (you take the case to the counter and they put the DVD in it for you) So there is know way they could know if I have watched it.
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Advice on my rights with HP
Hi Guys, I just joined, seems like a great place with lots of people with knowledge on various subjects. Hope someone can help me with this: I managed to Purchase an HP laptop for a very cheap price on their website - I did suspect it might have been an error as it was so cheap but they confirmed the order about 10 hours…