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Nintendo Ds Not recalibrating
I brought DD1 an old style nintendo DS from the local cash generator for xmas back in November, i paid £40 for it. Now although i checked to make sure the games i brought worked in it i didnt actually play the games to check the ds itself :o The screen needs replacing the calibration is completly out and it wont…
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Restrictive Extended Warranty
Hi, I'm very new to this game, so hope I'm in the right place doing the right thing! Basically, I have an extended warranty with Domestic and General for a telly they've now agreed to replace. They've offered me a set amount as payment to replace the telly, but state they have to buy it for me through their partner which…
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Dont buy from:-
I have bought a recon grade a PVR with a 3 month guarantee from Morgan Computer Shop (site@MorganComputers.co.uk) and the company are not honouring it - telling me to get on to the manufacturer. They leave me on hold on a 0844 number, and just keep repeating in emails that technical issues must be taken up with the…
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Philips portable DVD player has scratched DVDs
Hi everyone I am just looking for some advice and I hope you can help. I purchased a Philips portable DVD player as a Christmas present for my daughter. We have found that it has left scratch marks all the way around two of her DVDs (also Christmas presents) and they will no not play in any DVD player in the house. After…
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Refund not gone through?
In November a take away charged my debit card twice in error due to technical problems with their card machine, and I noticed when I checked my bank statement. I have called back and after they had managed to work out how to refund the charge about a week later, did the refund by swiping my debit card again. I was given a…
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SOOO ANGRY! please help
I applied for an Argos Extra card that had been pushing in most of their stores this Christmas in mid November to help my bank account cope with the blackhole that is my kids presents this year. My main problem is not with Argos but the company that delivers their cards DX. "DX (Secure Mail Services) is a specialist…
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Orange
Hi everyone Wonder if you can help! I ordered a phone with orange yesterday using my phone fund (£30) and the offered and agreed to next day delivery and then sent me an order confirmation to the same. I have been sat in all day because they say someone needs to be present to sign for it and low and behold.....no phone So…
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Compensation from orange
Hi everyone I wonder if you can help me. I ordered a phone yesterday online and Orange offered me next day delivery - which i accepted, I received and email to that about 20 mins later. Well I have waited in all day only to call orange and the courier and discover that orange haven't even given the courier firm the package…
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PC World problems....
Please can someone help me with this im now at my wits end!!! I bought my daughter a pc for christmas 2008, it was delivered on the 18th December 2008 and used for the first time on Christmas day 2008. Since then the computer has been sent back on a number of occasions as it does not work properly, everytime it gets sent…
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MacBook Hard Drive Failures
i have had a macbook intel core duo since july 2007, the first batch of intel core duo. within the first few months the hard drive failed, so i took it to the mac store who replaced it for me. then in spring 2008 it failed again this time losing data i had not yet backed up, yes my fault, however it cost over £300 to…
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Refusing to process refunds & exchanges
I visited a relatively well known clothing shop in our city centre yesterday to exchange a pair of trousers for another size. However, upon attempting to do so, I was told that refunds and exchanges were not being processed until today, meaning that I now have to take another hour out of my day to take a second trip in to…
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Interparcel Next day delivery (but not really!)
I was attempting to return an unwanted rug via Interparcel, as my local courier had let me down, so selected Interparcel, browsed to their site, selected Quote & Book, then TNT UK Express 'Next day Garuranteed' I entered details weight size etc, agreed price and paid at checkout. I was mailed a receipt informing me a…
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Cooling off period
I understand from some of the posts on this forum that there is a 7 day cooling off period under the DSR if you purchase goods over the internet or by mail order. Does this apply if you bought it directly instore from a retailer?
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H samuels - GRRR - Advice needed
Hi My girlfriend made the daft decision to buy me a gold curb chain necklace from H Samuels. I wore it for a day and a half and whilst at work I noticed it was loose and it subsequently fell from my neck. They sold her a three year insurance for damages accidental included. In this case, it was nothing more than shoddy…
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Problem with wrong item sent/ fake item
On 5th december I ordered a Manchester united shirt from the site ww.the247sale.com. It had a number and players name on it for £23.99. After a week I emailed asking them to confirm dispatch and they confirmed this. As Christmas drew closer I emailed again on 20th stating that I still had not received the item and they…
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Dixons failing to cancel order : what should I expect/do?
Hi, I placed an order at dixons for a 46" tv on 27/12 but realised I ordered a wrong model. Here is the mail I sent to them to summarize the situation: "Dear customer service, I am writing you because of an issue with an order I placed last Sunday evening. - I placed an order on sunday 27/12 evening, number DXXXXXXXX, but…
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I want a refund - my rights?
Ordered an item from a small retailer. It was of an unsatisfactory quality and not as described. Tried contacting on the 23rd - haven't heard anything back. There is nothing on their website to suggest they are shut for an extended festive period. I was hoping they would be contactable today, with it being a normal working…
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Carpet pile reversal
I purchased a carpet and as soon as it was laid noticed that it had patches most are small but there are two large ones, one in each room. I complained to the shop from which I had purchased who sent an inspector and they said it was carpet pile reversal and agreed it looks horrible. However they said could do nothing…
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Retailer or Paypal responsible?
Hi! I'll be massively grateful if anyone can help me with this. My OH was actually thoughtful for once and bought me some lovely costume jewelery for Christmas. BUT the website only accepted Paypal and somehow Paypal supplied the wrong address and my Christmas pretties have ended up being sent to a house we haven't lived…
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Faulty PC Curry's My Rights Help?
Hi, Basically I bought a PC back in Feb 09 and its had a few problems that I have just learned to put up with. The USB slots kick everything out Monitor goes green Freezes Not very clear screen (not sharp at all) (I have restored to factory settings etc and tried drivers so on so forth all tested) I called up about the…
