Advice on my rights with HP

AHaneefah

Hi Guys,

I just joined, seems like a great place with lots of people with knowledge on various subjects.

Hope someone can help me with this:


I managed to Purchase an HP laptop for a very cheap price on their website - I did suspect it might have been an error as it was so cheap but they confirmed the order about 10 hours later and took payment too.

About a week later I have received an e-mail saying that my order has been cancelled.

See the e-mails below.

I just wondered where I stood with my rights here.

Dear Thank you for shopping at the HP Store.
We have received your order, and will proceed to verify the order. The majority of orders are checked and accepted within a few hours, and once complete; you will receive an order confirmation email from us when the order has been approved.
Occasionally, we need to carry out additional checks which may result in a delay of 1-2 working days in the acceptance/delivery of the order. Once the additional checks are successfully completed, the order confirmation will be sent to you.

Delivery Timelines:
Orders which are confirmed before 16:00pm will be shipped on the next working day (Monday to Friday), provided the goods are in stock.
If you have chosen to have a product configured to order, the approximate delivery is 12 working days from the date of order confirmation. However this is subject to the availability of specific components.

You can check the status of your order 1223-XXXXXXXX-001 at anytime, by logging onto HP Store, via xxxxx, and clicking on “Track my order”.
Alternatively, you can contact our customer service team by emailing [EMAIL="ukgla.hpstore@hp.com"]ukgla.hpstore@hp.com[/EMAIL] or by calling our advisors on 0845 604 29 21, (lines are open Monday – Friday 09:00 – 17:30).

Your order summary: Order number: 1223-1729395-001

Qty Description Price/item Total VAT


1
HP Pavilion dv6-1215sa Entertainment Notebook PC Bundle
£ 56.00
£ 56.00
15%




1
HP Wireless Comfort (Espresso) Mobile Mouse (NU566AA)










1
HP Urban Courier Bag (NR722AA)










1
HP Pavilion dv6-1215sa Entertainment Notebook PC (NZ851EA)










1
HP Premium Stereo Headset (RF823AA)










Total:
£ 56.00



Shipping costs:
£ 0.00
15%


Total price (gross):
£ 56.00




Total price excl. VAT:
£ 48.70



Total VAT:
£ 7.30



Total price (gross):
£ 56.00




The standard rate of VAT in the United Kingdom will change from 15% to 17.5%, with effect from 1st January 2010.


We look forward to welcoming you back to HP Store in the near future.

Best Regards,

Store Manager
Hewlett Packard
HP Store

Dear xxxx,
Thank you for shopping at the HP Store.
Your order has been accepted.
We currently expect to have your complete order in stock by 04/01/2010, and delivered to you 1-2 working days after that. This is based on the information provided from our warehouse and factories, but may change. We regret that we cannot guarantee a particular date for delivery to you.
At anytime you can check the latest status of your order, 1223-xxxxxx-001 by logging onto the HP store xxx and clicking on “Track my order”
Alternatively, you can contact our customer service team by emailing [EMAIL="ukgla.hpstore@hp.com"]ukgla.hpstore@hp.com[/EMAIL] or calling our advisors on 084.560.429.21 (lines are open Monday – Friday 09:00 – 17:30).
Please have your identification ready as the courier may request this on delivery.
After Sales Service:
Once you have received your product, we hope you enjoy using it.
If you require technical support, you can contact HP by calling 0870 842 2339 for product for business use, or 0844 369 0369 for products for home and home office use.
For support with registering your extended warranty, please email [EMAIL="postsales.carepackregistration@hp.com"]postsales.carepackregistration@hp.com[/EMAIL], or call 0845 604 29 21 for assistance.
Thank you for shopping with us. We look forward to welcoming you back to HP Store in the near future.
Best Regards,

Store Manager
Hewlett Packard
HP Store

Dear xxxxxx,

We confirm that your order 1223-xxxxxx-001 has been cancelled.

Any payment already made by you for this order will be credited to your account
or to your credit or debit card.

If you have any further queries relating to this order, please contact our
customer service group on 084.560.429.21 between 9 a.m. and 5.30 p.m. Monday to
Friday (free call charge applies), or email us at [EMAIL="ukgla.hpstore@hp.com"]ukgla.hpstore@hp.com[/EMAIL]

The HP Store is continually available for your computing needs, and we look
forward to welcoming you back in the near future.

Best regards

HP Store Manager
Hewlett-Packard

Looks like this one has been hand typed as it just says dear then uses my surname (no Mr in front) either, e.g - 'Dear Smith'

Dear <Surname only>,

Your order history:

Order received: 24-DEC-09 01:41:13
Order amended: 30-DEC-09 11:53:31

Your refund request for this order has been accepted. Your account or card will
be credited within 8 days max.

If you have any further queries on this order, please call our customer service
line at 0845 604 29 21 between Mon - Fri 9.00 to 17.30.

Please accept my apologies for any inconvenience caused to you.

The HP Store is continually available to satisfy your computing needs, and we
look forward to welcoming you back in the near future.

Best regards

Store Manager
Hewlett-Packard

Can anyone help?

Kind Regards

pinkshoes

Well, you said yourself it looked like a mistake, and they are refunding you, so you're not going to be out of pocket.

Have you phoned the number given (0845 604 2921) to see what they say? It's usually only AFTER delivery that they then can't ask you to rectify any mistake made.

shegirl

Obvious mistake really (that would've been bargain of the century!!!) and you can't blame them for cancelling when they noticed what had gone wrong.Don't think you'll be able to do anything

4743hudsonj

Give up now, you have no right to the product and have been extremely deceptive in making the order when you full well know that it is a mistake. You didnt suspect, thats lying, you knew end of.

Your legal rights are zero, Search Distance selling regulations 2000 and read the OFT guide for it and you will see that my info is correct.

pitkin2020

you have no rights as a contract was never made, their website is only an invitation to purchase, the payment system is automated but the order has to be completed for the contract to be made. Had they of delivered it then realised im sure it would have been a different story. I dont blame you for giving it a go though, id of ordered 10 lol