Hotel Charge for stain on carpet

cazza007

My daughter recently spent a night in the Etap Hotel in Manchester with a group of girlfriends, she booked the rooms in her name using her credit card. When she checked her statement a few weeks later she found out that they had charged her £50, when she rung them they said it was to cover a white bleach stain on the carpet which was in one of the rooms, my daughter asked the friends that had stayed in the room and they said it was there when they checked in. Can they do this?

Lip_Stick

Shoot me down if this is a daft question, but who would take a bleach like substance to a hotel room?

pitkin2020

id try and get a chargeback from your credit card company.
The problem i see is that your daughter cant prove it was there when they checked in, its a case of your word against theres, annoying but maybe the CC can do something

pitkin2020

Lip_Stick wrote: »

Shoot me down if this is a daft question, but who would take a bleach like substance to a hotel room?

could have been hair dye, (peroxide) you know what women are like lol

dacouch

Makes you wonder how they could actually get a bleach stain out of a carpet and especially for only £50

4743hudsonj

Lip_Stick wrote: »

Shoot me down if this is a daft question, but who would take a bleach like substance to a hotel room?

Quite a few beauty products contain bleach. Clearasil for one. other product could also strip colour. I would be inclined to use the argument that the children would not take bleach to a hotel, however the maid service would, and that they should prove that it was not there before, and there before maid service.

I have a feeling the maid thing could swing it.

neilmcl

4743hudsonj wrote: »

Quite a few beauty products contain bleach. Clearasil for one. other product could also strip colour. I would be inclined to use the argument that the children would not take bleach to a hotel, however the maid service would, and that they should prove that it was not there before, and there before maid service.

I have a feeling the maid thing could swing it.

Who said anything about children.

xocbc

neilmcl wrote: »

Who said anything about children.

No-one, and from the original post where the OP said his/her daughter used her credit card I thought it was pretty obvious we were talkin 18+ lol

ben500

pitkin2020 wrote: »

could have been hair dye, (peroxide) you know what women are like lol

That's probably the most likely cause, she could have got straight out of the shower and sat on the floor naked.

ben500

dacouch wrote: »

Makes you wonder how they could actually get a bleach stain out of a carpet and especially for only £50

Immac burn isn't as harsh as bleach and could be redyed unlike a bleach stain .


Anybody seen my coat?

Wonderful100

I would advise your Daughter to go for a chargeback with her credit card provider.

Such fees from hotels are an age old scam that has been covered on programmes such as Watchdog over the years. As a rule if the problem was not addressed at the time of departure they have no right to try and charge you at a later date but do double check that your Daughter did not sign anything to agree to anything otherwise.