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Got a complaint? - Some tips
From the gadget.show oddly enough. Some may already be covered on this site but here's some tips. Write down your complaint so you're not side tracked or spend longer than necessary on the phone. Fed up of "Please listen to the following 15 options: press 1 for if your remote control batteries have probably run out, press…
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Don't Get Screwed - Great Programme
Have been watching this programme which tells you about your rights, would recommend it. http://www.bbc.co.uk/programmes/b00ntg8c Next on: Saturday, 20:30 on BBC Three
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Me and my Broken laptop V Evil Tesco
Hi, Sorry guys don't want to appear lazy i have read through the forums re: rights on broken laptops, could still do with a bit of advice if possible please? My situation My £389 18 month old HP laptop from Tesco broke down. Wrote to Tesco requesting a repair/replacement (stating Sales of Goods act), they sent me a check…
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refund problem
hi there i wonder if anyone can help... my partner bought something off the internet which has not turned up. we think they have tried to deliver it as there was a missed call a couple of times on my partners phone, however, they did not put a card through the mailbox advising that they tried to deliver the parcel. he rang…
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Mobile Phone Contract Misprice
Hi, I ordered a contract online yesterday with a popular UK mobile phone provider (orange). I accepted all the terms and conditions and was advised the phone would arrive this coming Wednesday. Now I have found out that the package I selected was a misprice and has since been removed from the site. Does the service…
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makeover day - no photos after 12 weeks
hi there. I attended a makeover day in Newcastle 12 weeks ago and still havent received my photos. They stated there would be a delay on the photos of up to 8 weeks. So after 9 weeks I gave customer services a call and they said they would definitely send them within that week. Still no photos. So I rang them again and…
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Should I be honest with my gym, or keep quiet?
I joined a large chain of gyms a few years back on a corporate membership which allowed me use of all their sites in the UK. Before signing up I asked the advisor if there were any restrictions at all on this - I travel around the country with work and wanted to make sure I could use all of them as and when I wanted. She…
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Sony Bravaria 5 year guarantee
Last December I took advantage of the Sony promotion and purchased a Sony Bravaria TV. This include a free 5 year guarantee. Today Sony wrote to me and said the guarantee was about to expire and it was going to cost me £75.88 to renew it. Fortunately I found their original letter which confirmed the guarantee actually runs…
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DFS problems... can anyone help???
My friend bought a four-seater sofa and co-ordinating chair from DFS just over a year ago. A few weeks back she noticed that it seemed to be sagging in the centre, so after a little investigation (quick feel around) she realised that the inside frame along the front had snapped. She decided to have a good look over the…
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Next sofa. Am I entitled to a refund?
Hi all. I was bought a next sofa bed as a wedding gift. It was ordered in April this year for my new house. It cost £999. The idea was that we would purchase another sofa to match once we could afford it. The sofa was delivered in July and and we went to purchase a new one in September. When I went in to next I was told…
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Council Tax Problem
I currently have a council tax debt that I have been paying off in £180 per month installments. I have been unemployed or atleast I haven't had a full time job since January and have been doing odd jobs to keep my mortgage and bills such as council tax paid, or atleast as up to date as possible. However, I was lucky enough…
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Photo Problem
Can anyone help, My family and I had a family portrait a couple of weeks ago. We went to view them a few days ago and had to make a decision there and then as to which photos we liked to buy. My partner and I felt like we was pressured into buying them as they didn’t give us any time to discuss alone which ones and the…
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London eye - misleading selling
Hi all Just want to clarify my rights before making a complaint. Basically on Friday past I went with my partner on the Cupids Capsule on the London eye, basically it advertises and sells you 2 people in the capsule with a host, a bottle of champagne and chocolates. So the flight finishes 30 mins later and we have not yet…
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Need help with fitness first
I joined Fitness First in OLD STREET solely for use when at work as I live in Essex. At time of joining April 2009 the manager Jean Barnett BEUKES stated to me and another colleague that the membership was for 12 months. We both said that this was no good as our work can involve the need to move office for a set period at…
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Gym membership
I started gym membership with Fitness First at the begininng of December 08, I got the first month free as part of the offer of signing up with them. Towards the end of October I wrote to them saying that I would be cancelling my gym membership at the end of the minimum 12 month period of the contract. I have just received…
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Mri
Hi, In 2008 I paid for a rental management service from a company called MRI overseas property costing 1750-00 euros, including 500 euro returnable deposit, unfortunately the service turned out to be scam. I received no rental management nor my deposit back. After several fruitless emails with MRI I tried contacting my…
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Village hotel gym memberships - early cancellation
I signed up to a 12 month gym membership with the village hotel in July. I am no longer in a position where i can afford the membership fee. I contacted the gym who said i could only reduce my subscription, which is no help as it's only £9 less per month then what i pay now. I have checked mt contract which just states 'if…
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Consumer rights - buying things as described
Hiya, I bought a printer from Argos, after doing a bit of research on t'internet as to which one i wanted. I chose a HP printer/scanner/copier from argos, one of the main reasons being that the description on the Argos web site that it cam with 4 ink cartridges - a 300 and 300xl black, as well as 300 and 300xl colour…
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Faulty Exchange. Urgent Advice Needed
Hi Guys, this is a long one, but really need advice. I've just spent my 2 week holiday trying to install my new bathroom. To be prepared we ordered all the stuff in advance so it was to hand when installing. First problem was, after 4 weeks in my conservatory I came to unwrap my new bath and fit the legs. I then realised…
