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Play.com Received order multiple times!
I ordered a boxed set of DVD's at the beginning of October and my credit card was declined (due to me forgetting to activate it) and the order cancelled. I sorted out the credit card and then placed the order again. I then receive 2 x box sets in the post! The order status for both sets was stuck on 'in packing' for nearly…
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Sister wont let me see mams will!!
Hi All I need some advice, my mother died recently, my sister is the executor of the will but she will not let me see it, what rights do i have. Many Thanks
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T-Mobile Contract - Bought Instore (less than 24 hours)
Guys, Yesterday I signed up to a new contract that the rep pushed me towards. He said it was the best deal for what I needed however, it turns out that I have to pay an additional £1 per day for whenever I use the mobile internet service on my BB. Ive just found out that instead of paying that £1 per day, I could have…
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Tesco freeview box died
Tesco freeview box died earlier. Its only two months old. Receipt says "call our helpline" etc. However I know under the sale of goods act any electrical item which develops a fault within 12 months of purchase is deemed to have had it at the time of purchase and you are entited to a full refund or replacement... Do I HAVE…
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Am I entitled to a refund? - Ann Summers Party
Hi, I attended an ann summers party last night for the first time. I was not planning on spending much money as I am very strapped for cash right now but the hostesses kept filling up our drinks and ended up getting us all very drunk and I spent a fortune on things I would never normally buy! I woke up this morning…
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BT Business Line incompetence
I have a BT business telephone line which also brings in my broadband. Yesterday a BT engineer was working in the office next door when our line went dead and hasn't worked since. Naturally this also means no broadband too. As we are in the computer repair business, unsurprisingly both the telephone and broadband is…
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Unpaid lease
Can anyone help? I have purchased an item privately from a buyer but am now concerned he has not repaid the finance outstanding on it. Where do I stand? can the item be taken off me? Thanks
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Pavement Parking
Hi I recently got a PCN for parking on my street. It said contravention of code 62. I had not realised that it was illegal to park on the pavement in London, until I got my ticket. Neither did several other residents who too have incurred PCNs The council painted broken lines on the pavement last December. They had sent…
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Anything I can do?
Hi Back at the end of last month, I booked an apartment for a night down in Cardiff using booking.com. If you've used it before it always tells you you can pay on arrival by a variety of methods. Anyway, we booked, and during the course of the following week I recieved no less than 20 calls from the company. I had just…
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What can I do next?
I bought a Nikon D5000 camera and lens for £788 from Jessops at the end of July. I did not know at the time but there was a known fault with them and many had been recalled worldwide well before then. Around 6 weeks later I received an email from Nikon UK telling me that unfortunately my camera was one of those that…
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Manufacturer's Guarantee - when does it legally start?
I purchased a TV online from Comet last December, but did not take delivery until January (21 days later) as they were out of stock. My moot question is when would the manufacturer's 12 month guarantee finish? Comet have written to me to say that it expires in December (and to sell me stuff) but surely I've only had the TV…
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Hair has been destroyed
Help! I had a perm put on my hair yesterday at a hairdressers i've used before but mainly for cuts etc. A trainee did the majority of it ie put on the solutions etc and when it was drying it was almost straight on the one side. The hairdresser explained this was probably because of the way it was being dried and would be…
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Faulty Notebook - Where Do I stand - What Are My Rights
Hi, I'm after a little bit of advice. I purchased a notebook from Rock with a three year warrenty for around 1000 GBP, after just over two years (April 2009) it developed a fault and was sent back, on the day it was returned it failed again and went back and it took 6 weeks for a part arrive, since then it has been back to…
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clarity wanting money from 8 yrs ago
just had a letter this morning from when i stayed in a different house 8 yrs ago, they are saying i owe £211.19 for an Argos card i had and ive to pay it back. i forgot all about it do i have to pay it, any advice welcome.
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Amazon mistake
I got a netbook from Amazon and had a few faulty ones they ending up refunding me by mistake so i meant i had paid nothing for the laptop i currently have. What are my rights regarding this??
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Faulty new carpet
I have had a new carpet fitted in my lounge this week which I bought from a local warehouse. Some of the rolls had written on the card slightly damaged however mine did not say this. When I told them that mine was faulty they said they didn't check it before it left the warehouse and they would send the manager to look at…
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Forced to cancel event - what cancellation charges are payable.
Would be grateful for advice on the following: I was organising an event. As part of the event I booked a band. The contract was verbal and there was no written agreement except an email acknowledgement by myself that I would like the band on a certain date. Unfortunately, I had to cancel the event, which was due to take…
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Faulty HP Laptop - common fault!
Hi, 1st post so firstly hello everyone! I am hoping someone can help me here. I have a HP DV9288 laptop, which I purchased in july 2007 for £1299. The DV9000 series laptop is, after a quick google search, frankly a terribly built laptop! So far I have had the hinges break twice, causing the top of the case to split, both…
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Refund for a faulty product
Overview In April 09' I bought a dehumidifier for £69.99 from argos and payed with the 'energyplus argos card' (where you load it with credit and save 10% through gas and electricity supplier) Last week it stopped working and upon contacting Argos I was told I can get a refund or exchange for the faulty product. FINE-…
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Is this legal?
I have a rather embarassing problem and I hope someone out there can help me with it. My daughter suffers from mental health difficulties and last week walked out of a branch of TK Max still holding on to a bottle of shampoo. She swears she didn't mean to and I believe her. However, the security guards saw this and took…
