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Seller Refusing Faulty Item. Where Do I Stand?
Hi all, 2 weeks ago I bought an electrical item from a popular computer market which turned out to be faulty when I got home. I then took it back last Tuesday and they refused a refund or a replacement. Apparantly the serial number on the item doesn't match that on the packaging. Also the item looked second hand, which is…
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Next directory
hi I have returned a parcel to the Next directory containing 2 coats, £60 each and they are saying theyve not received both coats just one. The one coat which theyve said has been received and it is shown on statement and ive checked statement over and over and can not see it on it. Im really worried Im going to be…
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Conservatory problem, please help
Hi All, Can anyone tell me when you can legally claim to have "lost faith" that a company can deliver what they say they will. We ordered a conservatory from Amdega in January this year and have suffered the following (I'll try to keep it brief!): - Three changed delivery dates - Shortages on delivery (that still exist) -…
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Gym Membership Fee's
Hi im new to the Money Saving Forum! :j Can someone please help me with where I stand with cancellation of a 12 month gym membership. The story...... I joined a gym (Rushden Fitness) in Febuary 2009, i signed a 12 month contract. In late july i received a letter saying that gym was changing management and i had to re-do my…
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28 day exchange rule
Can anyone help me please? Husband was given a remote controlled helictoper purchased from Maplins. He didn't want it (it would only fly for 8 minutes) so by the time he'd obtained the receipt, the 28 days had expired. Maplins are saying he is stuck with it - they won't even exchange it for anything else. Is this right…
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superperfume.com????
has anyone had problems with these???? I ordered after shave last sunday for OH paid on credit card, web site said delivery 1-2 days but still showing as waiting despatch??? I contacted them and they said the shippment was damaged so awaiting further supplies How long should I wait before asking for refund?? or do I wait…
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Advice Needed
we recieved a tv on saturday from a courier that we didnt order. the item is addressed to us by name and the address is definately ours. no invoice or paperwork was left by the courier so we have no idea who delivered the item. what do we have to do to find out if this item is ours or not?
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Am i liable for return postage costs?
hi everyone i ordered a laptop from an online clearance site on 12/10,received it on 14/10. unpacked it on 15/10 and proceeded to set it up.plugged it in and switched it on and all i got was a white screen nothing else whatsoever. i rang the manufacurer and they ran through a few options with me to try and get it up and…
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Bought a faulty bed.
Hi all, bought a bed from 'JJbeds' on 26/09/2008 which cost me £204.99 & a few months back the frame bent, i don't have kids so there's been no jumping up & down on it, & i don't throw myself into bed so the only thing i can think of is over time it's been given in until it finally decided to give up. Phoned the shop &…
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Faulty Bulb - Burnt carpet
I have recently moved house and spent a lot of money getting everything right, including new carpets throughout. Our bedroom light needed 3 new bulbs (halogen) which I bought from Morrisons today and fitted (correctly) Just now, a bulb sort of exploded (detached itself from the prongs bit) and shot out of the light and…
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Liability for Bills after I move out
Hi there not sure if this is the right place for it and i couldnt find any similar post ..so here goes: (I'm sure the mods will redirect as appropriate) We were going to have some building work within the house (town house: convert garage, move the kitchen etc.) and the 'estate' (odd arrangement though freehold there is an…
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NTL Virgin Harassment
(this was originally on debt-free wannabe but I've reposted here as advised) I'm hoping someone may have some useful advice as we're at our wits end with Virgin Media and previously NTL. Seven years ago hubby moved into this house that had cable as standard. After they were unable to improve the picture quality he…
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Refund Tempur pillow
i bought a tempur pillow from John Lewis store as i suffer from a bad neck. but after trying it out for a couple of nights it has made it worse. just checked John Lewis refunds policy and they wont refund pillows. This pillow cost £75 so not something i just want to leave, does anyone know if Tempur themselves may refund…
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Help - bills for unknown person
I have been receiving bills from Sky to my home for an unknown person for the past few months. I have lived at my home address for the past 10 years and never had sky ever. At first I just returned the bills marked as 'not known at this address'. As they kept arriving I wrote a letter to sky explaining that this person…
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What can I do?
Ordered and Telly from Dixons on the 5 Oct. on the 7th Oct monies went onto my credit card emailed them and waited had to do this four times stating that I had not received goods. On the 15th Oct someone rang me and said that the goods had been delivered and signed for also, when asked they said that they were me! I told…
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Who can I Sue!
We bought a new bungalow 3 years ago from a developer who employed a local builder, the builder went bust last year with £100k of county court judgements against him. At that time I developed breathing difficulties and now have COPD, this was due to mould that was caused by insufficient ventilation from the vents in the…
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How forgiving are gamestation?
Went into gamestation with son and his ps3 and games with the intention of trading in ps3 for xbox elite +2 game deal (£199). He received £227 for his trade in and we then were considering whether to purchase the adaptor and membership there but it was cheaper on amazon. At that point the guy through into the loop a…
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Retailer charged more after sale agreed
I recently made a telephone purchase of some goods from a boat chandler (he is the only one to stock the authorised parts) who listed the parts and prices on his website. When the goods and invoice arrived, there was a handwritten note on the invoice saying that he was sorry he has had to charge more as the goods were…
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sales of goods act - item 2 weeks out of warranty
Hi All Wondered if anyone had any advice or have had this happened. Our great Grandmother has a freeview box with a harddrive recorder, just out of warranty and it broke. Rang currys to be told nothing you can do, then mentioned sales of goods act and the guy told me how it worked so far so good. Gave me another number to…
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Hugo Boss Jeans/ Moss Bros Group Complaint
I bought a pair of Hugo Boss Jeans from the shop in Meadowhall, Sheffield a couple of weeks ago. Please read my letter and see what you think. Names dotted out for legal reasons! Dear Sir/ Madam, I purchased a pair of Hugo Boss Jeans (*******) from the Meadowhall Hugo Boss store located at 23 High Street, Meadowhall…
