Faulty Bulb - Burnt carpet

geezah

I have recently moved house and spent a lot of money getting everything right, including new carpets throughout.
Our bedroom light needed 3 new bulbs (halogen) which I bought from Morrisons today and fitted (correctly)
Just now, a bulb sort of exploded (detached itself from the prongs bit) and shot out of the light and ended up on the floor.
Now we have a big burn hole in the new carpet.
What do I need to do to make Morrissons liable for the damage and make sure they pay up for a new carpet?
I have took pics of the carpet, bulb and light fitting end still in the light fitment and I have the original packaging that the bulbs came in.
I'm !!!!!! off that our new carpet is ruined, but that can be replaced... me or the mrs could have been in bed when it happened and ended up with horriffic scaring..

Any advice welcomed.
Thanks.

gordikin

Claim on your insurance.

geezah

I shouldn't have to claim against my own insurance and subsequently have an increased premium next year because of it.
I was sold a faulty product that potentialy could have caused someone a serious injury.
Replacing the carpet is 1 thing, making the supplier of the lightbulbs liable for their defect is another thing.
Health and safety is a BIG factor here.

System

geezah wrote: »

Just now, a bulb sort of exploded (detached itself from the prongs bit) and shot out of the light and ended up on the floor.

....

me or the mrs could have been in bed when it happened and ended up with horriffic scaring..

You sleep on the floor?

Please don't use 'what ifs'. You can dream up any possible situation to make it look worse. You weren't in bed and it didn't land on you

montyrebel

the manufactor of the light bulbs, nothing to do with morrisons but heck i think you are just trying to blame someone for your own mistakes and i think you didnt have it in properly

geezah

montyrebel wrote: »

the manufactor of the light bulbs, nothing to do with morrisons but heck i think you are just trying to blame someone for your own mistakes and i think you didnt have it in properly

1/2 the bulb .i.e the base of the bulb is still in the light fitting.
The rest of the bulb is what done the damage.
And I know how to fit a bulb... I even used an antistatic cloth to insert the bulb (please dont talk to me like i'm a fool, i'm maybe more aware than yourself)

No I dont sleep on the floor, but the light holder (3 adjustable lamps) could have been positioned differently and caused harm.

Does anyone have any usefull input?

MUMMYTO2BOYS

montyrebel wrote: »

the manufactor of the light bulbs, nothing to do with morrisons but heck i think you are just trying to blame someone for your own mistakes and i think you didnt have it in properly

And this is just asking for trouble in the bedroom.

geezah

...and here's me thinking that this website was created to help consumers out....

MUMMYTO2BOYS

geezah wrote: »

...and here's me thinking that this website was created to help consumers out....

The humour keeps the thread alive till someone sensible comes along to advise you

DaisyFlower

!!!!!! wrote: »

You sleep on the floor?

Please don't use 'what ifs'. You can dream up any possible situation to make it look worse. You weren't in bed and it didn't land on you

It made a change not to include "it could have been the children" though :rotfl:

philgee

I'd call their customer services department in the first instance. If you don't get anywhere with them, you could then either claim on your insurance - your insurance company will almost certainly try and reclaim their costs from Morrisons, so it shouldn't effect your premium - or as the carpet is new, you may be able to get it repaired if you have any left over pieces?