Hugo Boss Jeans/ Moss Bros Group Complaint

jinkster

I bought a pair of Hugo Boss Jeans from the shop in Meadowhall, Sheffield a couple of weeks ago. Please read my letter and see what you think.

Names dotted out for legal reasons!

Dear Sir/ Madam,

I purchased a pair of Hugo Boss Jeans (*******) from the Meadowhall Hugo Boss store located at 23 High Street, Meadowhall Centre, Sheffield, S9 1EN on ********

After one day of use it was apparent that one of the orange threads, which attaches the Hugo Boss label to, the rear of the jeans had broken.

On 1st October 2009 I took the defective jeans back to the Hugo Boss store in Meadowhall. I spoke to the general manager ‘Mr *******’ at approximately 1900hrs and asked for an exchange. From the very onset of my request for an exchange Mr ***** implied that I had worn a belt under the Hugo Boss label, which was the underlying cause of the damage. He told me that he was unable to exchange the jeans as the product was no longer resalable. Mr ***** said that all jeans at the store were tested before sale and as such I was completely responsible. As I said several times to Mr ***** and I will clarify now in writing at no time during the use of the jeans did I ever wear a belt under the Hugo Boss label.

As it was apparent that Mr **** was unwilling to exchange I asked to see the terms and conditions of sale as the receipt stated that ‘’Moss Bros Group PLC operate an exchange/ refund policy. Please see notices in store or ask a member of staff for details”

The terms and conditions as displayed in the Meadowhall store and on your company website state “For faulty merchandise, we will happily rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required” I quoted this to Mr **** and showed him my receipt but he was still not happy to exchange/ refund the product. I also stated that the product was not of merchantable quality and Mr **** still refused to exchange the product.

On 2nd October 2009 I spoke to ***** in Moss Bros Group PLC customer services at 0936 and explained the situation. **** said that she would contact me towards the end of the day. I had a discussion at 1655 with ****. ***** informed me that she had been in contact with the store manager in Meadowhall. Both ***** and the manager of the store both are unwilling to offer me a refund or exchange and believe the broken thread was not a manufacturing fault.

Under the 1979 Sales and Goods act the retailer is responsible to ensure the product is of satisfactory quality and fit for purpose for a reasonable time. I feel £100 for a pair of jeans with only one day of use, and two days under my possession is not of reasonable time.

I have asked for a refund or exchange under your terms and conditions, which both the manager, Mr **** and *****, Customer Service, Moss Bros PLC have refused. I have also informed both the manager at the Meadowhall store and customer service manager of Moss Bros PLC the trade descriptions act and your terms and conditions of sale. I believe I am entitled to an exchange or refund.

I hope you will reconsider your position otherwise I have no other option but to seek legal advice with the view to pursuing this dispute in the small claims court and also to contact Hugo Boss AG in Germany.



Yours Sincerely,





Mr ******** *********

makapo

All this over an orange thread? A nonfunctional orange thread at that.

Funny when you think jeans started out as work gear.

Brooker_Dave

jinkster wrote: »

After one day of use it was apparent that one of the orange threads, which attaches the Hugo Boss label to, the rear of the jeans had broken.

Who would possibly care?

People in Africa are starving, banks have wrecked the economy and homes are being reposessed, and you're whining about a loose thread???

jinkster

Not very useful replies. This is a consumer rights thread.

I know people are starving in Africa etc etc and its because of the fundamental basics of consumer rights.

I paid £100 for a pair of jeans that have broken after 2 days. People in Africa are starving because of the governments not paying out......anyway back to the topic...!

SUPERJULES

I've been to Meadowhall today, anyway to me letter sounds good and why should you accept faulty merchandise you do right in my opinion.

And some people are just not helpful, but maybe it's cause they can't afford the item you have bought and are jealous??

Hope you get a refund/exchange;)

melorablack

Get your sowing machine out ........:p

hoyles10

Sounds like you've been stitched up to me

Can you not just get a piece of orange thread and stitch it back on? Then if you still really wanted to pursue it you could explain what you had to do to rectify the small problem as ask for a gesture of good will.

cleo1299

The reputation of Moss Bros is hanging by a thread :rotfl::rotfl: