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Ahhhh! Account reserves
I bought a Hp laptop from the hp site at a cost of £719.10, but the order was rejected because the address wasn't entered correctly ooops! Anyway hp slapped a reserve on my account for this amount for over 3wks, rang the bank who stated they needed some sort of confirmation the order was rejected but hp told me they had no…
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Any help with a dodgy builder and his solicitor appreciated
Hi guys, I don't know if we're in the right place but I could do with some help. A builder ripped us off by taking 20k and not actually starting any work. He says we breached the contract as we were supposed to pay him more money upfront for materials. Nowhere does it say this in the agreement and we paid him £19,730 for…
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Harveys - What are my rights?
My wife and I bought furniture from Harveys earlier this year. We failed to check the products on delivery and didn't manage to check them until we were going to put them together - some 2months later. I know we went passed the three days of notifying of any damage (Term and Conditions) but it is clearly evident that the…
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Proving a company got a letter
This is in relation to my post below re: the DSRs. On the phone the company have refused to accept that the DSRs even apply to me. As such I have today sent an email to their address stating I am exercising my rights under the DSRs. I also want to send a letter, recorded delivery, today to make sure they can't deny…
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National Trust - WWYD?
Hiya I signed up for NT membership a year ago and recently received a letter of renewal stating when the direct debit was due out. I cancelled the direct debit online and then contacted the NT who said they would cancel anything at their end and asked if I had received new membership cards. I said I had and they asked if I…
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3 mobile broadband bad service can I cancel
I am with 3 for my broadband USB dingle since July it has been on and off they promised upgrade work would sort it in sept.it did for about a week and now is the same again for the last four weeks they say I cannot cancel until 21 days of no service can I demand to cancel as this has been going ok months now or do I have…
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Distance Selling Regulations - PCs
I ordered a PC from a company several weeks ago online, and I used their configurator to make minor changes to the spec offered. These changes are: 1) Change of PSU unit to a higher wattage; 2) Removal of a Speaker System (boxed in itself) from the spec. Now having researched the item more, and sought info from them on…
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Online purchase problems
On the 9th October I ordered some curtains from an internet based company. On Wednesday 14th I received an email to say my order was being processed and I would receive another email when they were despatched. I haven't heard any more despite their guarantee that orders would be delivered within 5 working days. I am really…
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Problem with engineer not completing job
Hi everyone. My Gran paid someone who advertised locally to provide and install Microsoft Office onto her computer. The job was advertised as £25 to do the job which included installation with an estimated hours work. The engineer added the program, however he did not add the 25 digit access key to register it. We have…
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Puahchair problem - please help!
Hi, Have just been advised to ask here by a friend as she says you are all fab and knowledgeable! I didn;t even know this site was here - doh! Anyway, back to the pushchair problem in hand - it is quite long sorry! I bought a pushchair brand new from an e bay shop on a 'buy it now' arrangement in January this year. In…
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Urgent Help needed!! Any Ugg experts out there?
Guys, I have probably fallen for one of the most reported scams on the interweb! Fake Ugg boots. If you dont know what they are, you are of no use to me, but feel free to read on. I bought a pair of Uggs from eBay for the princely sum of £90. Quite alot I thought I now know, not enough! The seller had 99.8% feedback on…
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Sagging mattress
Not actually sure if i do have any rights but thought maybe someone on here might be able to advise me. I can always phone trading standards and ask them right enough. I bought a bed approx 1.5 years ago and already the mattress is sagging, even though i have been turning it every few months. There is an obvious dip in the…
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council problem
I have been having problems with my local council demanding money i dont owe and threatning to take me to court over it. first letter i had was 3 months ago claiming i owed £200 for a decoration allowance for a flat i never moved into. and for an overpayment of £119.15. Iv got a letter from finance department saying i dont…
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having problems with a brand new bed, help !
Had a nightmare of a day!! We ordered a new bed from TJhughes online, first they delievered the wrong size, so i refused to accept and they responded very quickly and delievered the correct size the following day. Upon construction we discovered the have sent completely the wrong part to construct the slated base. After…
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Data protection
I'm not sure if this is the right forum. I have just received a phone call from a friend of mine who is trying to retrieve a quote off the moneysupermarket website, for car insurance. She entered her email and password - the details of the car came up as the wrong make but correct model. When she got to the personal…
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Buying from "friend"
I have two cases here, any advice much appreciated!! Most importantly first: A friend of mine bought a toy keyboard for her daughter for xmas from 24 Studio. She was then given a identical one 2nd hand, so offered me the one she had for my DD. She charged me the same as she paid for it. Taking it home, still with full…
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Laptop screen replacement
Hi, I purchased a laptop 13 months ago (from Tesco) and the screen is now faulty , I know that it is now out of the 12 month guarantee period but someone told me that there was new European legislation that stated electrical goods have to last a minimum of 2 years. Do I have any rights regarding getting Tesco to repair…
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Returning Sat Nav to Comet Question
Hello :wave: I have a question that I hope someone can help me with... I bought a TomTom Sat Nav from Comet in August. It has now stopped working... the light comes on but the unit will not turn on at all. We've taken the unit back to Comet, they did various tests to it in the shop and also couldn't get it to turn on. They…
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LA Fitness v Me :(
Hi Guys I am a first time poster in this forum and would greatly appreciate some help. I know the topic of gym memberships comes up frequently so I will keep this as brief as possible. I joined LA fitness in September 2008 and have duly paid my membership fees every month for the 'initial term' of my membership, being 12…
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Where do I stand with a partial delivery?
I'm kinda hoping you can help me out with a bit of advice because I'm not entirely sure what to do. My partners really, and I mean really, into the old dr who stuff. there was a company called harlequin that used to make to old models that stopped production when the old series stopped. This means the old minitures, though…
