3 mobile broadband bad service can I cancel

paulsm

I am with 3 for my broadband USB dingle since July it has been on and off they promised upgrade work would sort it in sept.it did for about a week and now is the same again for the last four weeks they say I cannot cancel until 21 days of no service can I demand to cancel as this has been going ok months now or do I have to wait

Tozer

What does the contract say?

Esqui

Is it possible that your SIM/dongle is at fault?

Nicolaj1992

Hiya,

It all depends on what sort of contract you have, and what the terms are in that.

The Sales of Goods Act 1979 states that a good/service must be fit for the purpose in which it is sold so you may be able to get somewhere considering this.

I am on the PAYG three broadband and was receiving a bad connection about two weeks ago which lasted for about a week and they sent me a new dongle, which didnt rectify the problem, and then some engineering work which was ongoing was completed and the connection was to a satisfactory standard again.

When I contacted them during this period of bad connection and stated what the Sales of Goods Act means and informed them that I am not getting the service I was paying for as I was paying for a broadband connection and clearly not getting it they credited my account with a month's free usage.

If all else fails the only other advice which I can give is for you to ring consumer direct (on 0845 404 0506 – an alternative number may be found on the 'saynoto0870' website) and seek their opinion as I have found them to be extremely helpful on numerous occasions.

Good Luck

Becca