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having problems with a brand new bed, help !
TismE_3
Posts: 151 Forumite
Had a nightmare of a day!!
We ordered a new bed from TJhughes online, first they delievered the wrong size, so i refused to accept and they responded very quickly and delievered the correct size the following day.
Upon construction we discovered the have sent completely the wrong part to construct the slated base. After many phone calls and promises to ring me back today, nothing has been sorted they are trying to blame the manufacturer and fob me off to them, i know it's tj hughes who should be sorting this problem out, but they have been skirting around finding an actual solution. The manufacturer actually phoned me this afternoon after recieving an email from tj and said that they have already told tj that there is a problem with this batch of beds, also he said that they will not have a replacement part until late next week when the shipment arrives..... this is no good for us, we have no bed at all and have had to sleep on the mattress only for the last 2 nights.
As i see it this bed is faulty and not fit for purpose as it is. my question is can i get a full refund even though we have disposed of the very large boxes it was delievered in ?
i brought this bed online, cost £455 and paid with my debit card , if that makes any difference. please help if you can, im knackered !
Tis x
We ordered a new bed from TJhughes online, first they delievered the wrong size, so i refused to accept and they responded very quickly and delievered the correct size the following day.
Upon construction we discovered the have sent completely the wrong part to construct the slated base. After many phone calls and promises to ring me back today, nothing has been sorted they are trying to blame the manufacturer and fob me off to them, i know it's tj hughes who should be sorting this problem out, but they have been skirting around finding an actual solution. The manufacturer actually phoned me this afternoon after recieving an email from tj and said that they have already told tj that there is a problem with this batch of beds, also he said that they will not have a replacement part until late next week when the shipment arrives..... this is no good for us, we have no bed at all and have had to sleep on the mattress only for the last 2 nights.
As i see it this bed is faulty and not fit for purpose as it is. my question is can i get a full refund even though we have disposed of the very large boxes it was delievered in ?
i brought this bed online, cost £455 and paid with my debit card , if that makes any difference. please help if you can, im knackered !
Tis x
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You posted this in another thread and you have received answers.0
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So the mattress is 6 inches lower than it would be if the slats could be screwed together??
Even with the slats on, the slats do not offer any "suspension"0
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