Harveys - What are my rights?

AdamHopper

My wife and I bought furniture from Harveys earlier this year. We failed to check the products on delivery and didn't manage to check them until we were going to put them together - some 2months later. I know we went passed the three days of notifying of any damage (Term and Conditions) but it is clearly evident that the damage was caused during delvivery.

I have sent two letters, the first with a reply saying they wouldn't refund or exchange the product, and the second I am waiting for a reply.

Please can you advise what I can do?

Many thanks

Amistoso_2

Hi, sorry to hear of your problem with harveys. But as you did not check the furniture in due time they will have assumed that you have accepted them. you will have a very hard job in proving that the damage was caused during transit now.

isplumm

Amistoso wrote: »

Hi, sorry to hear of your problem with harveys. But as you did not check the furniture in due time they will have assumed that you have accepted them. you will have a very hard job in proving that the damage was caused during transit now.

Not sure I agree with this ... I think there are plenty of cases where goods have been recieved, but not checked for a while .... eg. Christmas present or kitchen goods .... & refunds have been got ...

I would speak with trading standards - see what they say?

Mark

Whiteknight

What sort of furniture did you buy, I'm assuming it was flat packed? Depending on the product and the sort of damage they might consider that you have caused the damage while waiting to build up the furniture. I have know customers buy a flat packed wardrobe have it delivered and not built it until the room/house has been completed to them discover a problem - how are Harveys supposed to know when the damage happened?

You maybe lucky and get them to replace the damaged part (you might have more luck if it is a wardrobe actually)

Paul_O_4

Hi all,

First post, and looks like we might be going way of so many of you "Harveys" shoppers.

We bought a table and chairs, and were told "6 weeks delivery" by the shop. When I queried the "6 to 8 weeks" on the order form, "yes, it can be up to 8 weeks but you'll have it within 6". Of course we will..

So, I called a week ago (7 weeks). "It will take 8 weeks for delivery. You'll be called on the last day of the 8th week, as they are due in stock 2 days before".

Today is the end of the 8th week. Guess what? "There has been a delay in getting the stock to our warehouse, but it will definately be here in within 2 weeks". I asked how he knows it will definately be within 2 weeks and "because it says so on our system" was the basic answer. Interesting, it says "6-8 weeks" on my paper, which was printed from the same system I'm sure.

So.... as I'm now anticipating an order that might take another 30 years to arrive (deliverys are only "approximate" - clever that), I was wondering what my options are regarding a refund.

I'm going to give them 2 more weeks, its only fair after all. Being the cynical type I'm not expecting much so after that I'll be going back to the store. 10 weeks to make and deliver a table for cyring out loud - where is it coming from? The moon?!! :mad:

Does anyone know at what point under the sales of goods act etc does an item change from being a "delayed delivery", to being an "item that is unable to be delivered" - and therefore eligable for a full refund. Surely the word "approximate" can't keep you hanging on for ever more???!

Any advice appreciated please!

Paul.