Bought a faulty bed.

Copperpot_2

Hi all,

bought a bed from 'JJbeds' on 26/09/2008 which cost me £204.99 & a few months back the frame bent, i don't have kids so there's been no jumping up & down on it, & i don't throw myself into bed so the only thing i can think of is over time it's been given in until it finally decided to give up.

Phoned the shop & they said the bed's are only covered by a 3 month warranty.

Is there anything i can do as it's just sitting there in the corner of my room & when you buy a bed, you expect it to last a good few years.

Please please please can someone give me a rough idea of what to say on the phone, i've seen te consumer rights websites but stumpted as to what to say.

Thank you!

Copperpot_2

Anyone help please?

maninthestreet

Tell the retailer that the bed is not fit for the purpose it was sold, and you wish to have either a replacement or refund, under the 1979 Sales of Goods Act (as amended).

Copperpot_2

maninthestreet wrote: »

Tell the retailer that the bed is not fit for the purpose it was sold, and you wish to have either a replacement or refund, under the 1979 Sales of Goods Act (as amended).

Brilliant thanks for your help. :beer:
/EDIT
Just phoned & they're unwilling to refund. They said it was only upto 30 days guarantee anything after that & i could of damaged it myself.
I sent them emails which i still have & they were well within a year.

What next?

smcaul

Send them a "letter before action" by recorded delivery, giving them 14 days to remedy the situation or you will start court action through the small claims court (moneyclaimonline).

m_13

There's very good advice on the Consumer Rights page of this very website: http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

You'll see that items have to be fit for purpose and last a reasonable length of time. For a bed I don't think anyone would consider that a bed is the sort of thing you replace every year!

What make is the bed?

Copperpot_2

Thanks for the help guys.

The bed is Aroura 4ft 6" Black Faux Leather Double Sleigh Bed from JJbeds

Cheers