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Letter not addressed correctly
Apols if this is in the wrong place.. Had some chqs to pay in to Lloyds TSB Placed in an plain envelope and wrote on the front Lloyds TSB Deposit ( I intended to pay into the deposit point) got into town late and bank was shut., asked eldest daughter to post into the banks letter box... instead she posted into Royal Mail…
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I also have a Comet issue....UPDATED further advice needed.
..... I bought a Candy WM from my local Comet Clearance store in November last year. It's now broken down for the fourth time, and this appears to be a new fault. Now, they are coming out to repair it on Wednesday, but I'd like to know what your opinions are on my rights to reject said WM. I am concerned that the problems…
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Can I get a refund from Specsavers?
Hi all, I got some glasses a couple of weeks ago from Specsavers amounting to over £200. I then went for a free consultation for laser eye surgery with a different optician who gave me a much more comprehensive eye test (for obvious reasons). They measured my glasses to get an idea of my prescription only to tell me that…
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Returning a faulty camera to Dabs
So I bought a digital camera from Dabs about 9 months ago. It's developed a "lens error" fault (as per the message on the display). I got an RMA number from Dabs and sent it back to them. Dabs shortly got in touch and said they'd received it, but they won't do anything unless I send them the "cables, software and…
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faulty fitted wardrobes
Hi, this is my first time on the forum and I am looking for some advice. I had some fitted bedroom wardrobes put in four and a half years ago. Now all the wood is lifting off the front of the doors. I contacted the shop that put them in and they acknowledge this has been a common problem due to some faulty adhesive. The…
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Please help me!
I posted the following thread in debt free wannabes and advised it may be better if i posted it here... "Hi, i'm just wanting some advice really, but not sure if anyone hear can help me, basically myself and OH were due to get married and the wedding was cancelled. OH's mum rang all suppliers on our behalf and cancelled,…
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Consumer help with return of goods for repair
Hi, I have read via trading standards that goods sent for repair should be returned within a reasonable time and should cause minimum convenience. I have a question. What is deemed as a reasonable time? My situ is that I purchased a carrycot from precious little ones, and the press stud which keeps the top cover off came…
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Partial delivery - can I ask for delivery charge back?
Hi I ordered from a webite (Kiddicare) which has a very good delivery record - free delivery which is usually next day. However, I needed an item for this weekend (nice stairgate which fits house decor not a standard white one) so paid an extra £12.99 for Saturday delivery. The tracking email said there would be 3 packages…
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Virgin Media contract lies - any advice?
I am in dispute with Virgin Media and wondered what advice anyone had. In Nov 07 I entered into 12 month contract with VM for broadband and phone. So, by Dec 08, I was in situation where could cancel with a months notice. End of Jan 09, woman from VM calls asking if I'd like a TV set-top box, that I "might as well have it…
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Comet issue
Hello, I bought a vaio note book from comet 18 months ago for £900. In that time the unit has required repair twice and is now in need of a third repair as the motherboard is faulty. It is out of warranty by 6 months. however, there is a warranty in place for one specific component in the notebook which is the graphics…
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How do I get my money back?
I had the misfortune of ordering a TV from I WANT THAT GIFT' in August. After 2 weeks of hearing nothing I rang them on the 10 September 2009 to cancel the order and refund my money to my Visa card. I still haven't got my money. I contacted NOCHEX on the same day (emailed) and asked them for a refund (as it was their name…
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my rights
bought a secondhand car bumper from an auction site,the item arrived damaged.The seller claims it must of been done in the post,he refuses to refund my £400 can anybody help.Ihave tried reasoning with him threatened the small claims procedure to no avail.help help.
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fobbed off by currys
im very new to this site infact i only joined today..im hoping somebody can help as u all seem very wise ;) In Dec '07 i bought my son a flat screen tv from currys 19" goodmans.£159.00 it packed up in Feb 09 14 months after purchase, my son went to currys and they looked it up on there computer and he was told nothing they…
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Company not refunding money even though cant provide service for 6 months
Hey The 14th of Oct saw my girlfriend getting another year older. As a cool gift i bought her a flight in a hot air balloon with happy birthday written on it. The season for flying ends at the end of October and starts again in April. Now, i know its not this companies fault, but the weather hasnt been good enough to fly…
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Damage to clothing claim?
7 months ago, a passer by got a bit of paint on his coat from our shop window frame which we were painting. We apologised at the time even though we had signs up warning wet paint and said if he goes to the shop where he bought the Bench coat we would replace it. He came back and said he couldnt find the same one so we…
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Distance Selling Act Questoin
Hi, I would like to return some goods i ordered which took over two weeks to arrive (the website said 1-2 days). I tried contacting the website via both phone and email after the first week to try and cancel the order before it was sent out but had no luck . The order arrived today (too late for what i wanted it for) so…
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How long is "a reasonable time" under the SOGA?
Sale of Goods act just states that faulty goods should be replaced or refunded in a reasonable time. They don't state what a reasonable time is. Is it unreasonable to expect a replacement for goods that are faulty from new within 7 days? Credit card companies won't start a charge back until the retailer has had 30 days to…
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Retailer deducted money from refund
I bought 2 items from a fashion website for my daughters birthday, paid £5 for quick delivery, they took about 2 weeks to arrive!! When they did come my daughter did not like them, so as they had said on website I returned them for a refund, within the 7 days. After over 3 weeks I finally received it but they had deducted…
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Resorting to small claims
Hello all, I am thinking of starting a small claim against an internet computer parts company. They took my money (by BACS transfer as my credit card was blocked for a while), then cancelled my order a few days later. No refund. They responded to emails for a while, asking for details of my account. Then they stopped…
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Made to measure blinds
Hello - hope someone can help me! I ordered two blinds from on online company who make them to measure. On their website they stipulate you send them your window measurements, and they adjust as necessary, so your blinds fit in your window recess. I did this and recieved my blinds no problem. However when I went to put…
