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I also have a Comet issue....UPDATED further advice needed.

jackieglasgow
Posts: 9,436 Forumite
..... I bought a Candy WM from my local Comet Clearance store in November last year. It's now broken down for the fourth time, and this appears to be a new fault. Now, they are coming out to repair it on Wednesday, but I'd like to know what your opinions are on my rights to reject said WM. I am concerned that the problems will be ongoing once the 12 month store guarantee is up, and would like to deal with this now.
So, do you think that I would be within my rights under SOGA to reject the appliance? I am getting pretty stressed about the whole thing. The WM it replaced was almost 13 years old, and only broke down that one time, when I decided it was time to replace it. How I rue the day I did that, instead of getting it repaired.
Incidentally, I would absolutely NOT reccomend anyone to buy something from a Comet CLearance store, or any of their stores, actually, in future. I have had terrible service from them, and a TD which I'd bought in October last year had an inherent fault ( a crack) which it took me weeks to convince them was not of my doing!(I'm not in the habit of throwing my appliances across the room, which is the only way the damage could have occured). They eventually did repair it, but only because I went down the SOGA route. While I'm not afraid to do this, this time, I am worried they will think I'm a serial complainer, and will refuse to have anything to do with my claim. I'd just like to try and second guess them before I startt.
Sorry for the long post!!
Jackie X
ETA the engineer changed two parts on the WM then decided it needed a motor, heard back from them today that it's too dear to fix, and they're refunding me my money. But I have to return it to the store I bought it from, they won't collect, and I can't get my refund til it's in their store. I can't lift it myself, my husband is away with the big car for five weeks, and they insist that's "all they can do" as I collected it myself originally.
Anyone have any ideas what I can do?
TIA
So, do you think that I would be within my rights under SOGA to reject the appliance? I am getting pretty stressed about the whole thing. The WM it replaced was almost 13 years old, and only broke down that one time, when I decided it was time to replace it. How I rue the day I did that, instead of getting it repaired.
Incidentally, I would absolutely NOT reccomend anyone to buy something from a Comet CLearance store, or any of their stores, actually, in future. I have had terrible service from them, and a TD which I'd bought in October last year had an inherent fault ( a crack) which it took me weeks to convince them was not of my doing!(I'm not in the habit of throwing my appliances across the room, which is the only way the damage could have occured). They eventually did repair it, but only because I went down the SOGA route. While I'm not afraid to do this, this time, I am worried they will think I'm a serial complainer, and will refuse to have anything to do with my claim. I'd just like to try and second guess them before I startt.
Sorry for the long post!!
Jackie X
ETA the engineer changed two parts on the WM then decided it needed a motor, heard back from them today that it's too dear to fix, and they're refunding me my money. But I have to return it to the store I bought it from, they won't collect, and I can't get my refund til it's in their store. I can't lift it myself, my husband is away with the big car for five weeks, and they insist that's "all they can do" as I collected it myself originally.
Anyone have any ideas what I can do?
TIA
It's what is inside your head that matters in life - not what's outside your window
Every worthwhile accomplishment, big or little, has its stages of drudgery and triumph; a beginning, a struggle and a victory. - Ghandi
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You have had it 11 months. You have 'accepted' the goods purely by keeping them for that long (although you have had them repaired, presumably it worked the first time).
That's from a legal point of view anyway. If you want it swapped, you will probably have to rely on their goodwill. Enjoy.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
jackieglasgow wrote: »..... I bought a Candy WM from my local Comet Clearance store in November last year. It's now broken down for the fourth time, and this appears to be a new fault. Now, they are coming out to repair it on Wednesday, but I'd like to know what your opinions are on my rights to reject said WM. I am concerned that the problems will be ongoing once the 12 month store guarantee is up, and would like to deal with this now.
So, do you think that I would be within my rights under SOGA to reject the appliance? I am getting pretty stressed about the whole thing. The WM it replaced was almost 13 years old, and only broke down that one time, when I decided it was time to replace it. How I rue the day I did that, instead of getting it repaired.
Incidentally, I would absolutely NOT reccomend anyone to buy something from a Comet CLearance store, or any of their stores, actually, in future. I have had terrible service from them, and a TD which I'd bought in October last year had an inherent fault ( a crack) which it took me weeks to convince them was not of my doing!(I'm not in the habit of throwing my appliances across the room, which is the only way the damage could have occured). They eventually did repair it, but only because I went down the SOGA route. While I'm not afraid to do this, this time, I am worried they will think I'm a serial complainer, and will refuse to have anything to do with my claim. I'd just like to try and second guess them before I startt.
Sorry for the long post!!
Jackie X
I actually spoke to someone within trading standards about a similar problem recently. The general rule is that if you have allowed them to fix the item 3 times and you are still having problems then they are obliged to give you either a refund or a replacement. However, I would strongly advise you speak to Trading Standards yourself to confirm this as I am sure someone will be along shortly to say I am wrong.0 -
*is along to say you're wrong*
OK. Only slightly. There's no legal obligation to replace after x number of repairs. But most manufacturers/retailers will replace after 3/4/5 repairs out of pure common sense and customer service.
Technically, they could carry on repairing each time it goes wrong when you claim under the SOGA for 6 years, but after a while:
a) You'd get really peed off
b) The cost to them would rise and it'd be cheaper to replaceSquirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Technically, they could carry on repairing each time it goes wrong when you claim under the SOGA for 6 years, but after a while:
a) You'd get really peed off
b) The cost to them would rise and it'd be cheaper to replace
Thank you for your replies.
These are my reasons for thinking I should go down this route. I will speak to Consumer Direct/ Trading Standards this week. Thanks again.It's what is inside your head that matters in life - not what's outside your windowEvery worthwhile accomplishment, big or little, has its stages of drudgery and triumph; a beginning, a struggle and a victory. - Ghandi0 -
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I actually spoke to someone within trading standards about a similar problem recently. The general rule is that if you have allowed them to fix the item 3 times and you are still having problems then they are obliged to give you either a refund or a replacement. However, I would strongly advise you speak to Trading Standards yourself to confirm this as I am sure someone will be along shortly to say I am wrong.
Think that's an old wives tale. They used to also say that accepting a repair early on affected your statutory rights - another old wives tale.
It is up to the retailer as to the course of action (repair / replace). In the case of repair, then they can only expect you to be without the item for a reasonable amount of time.
It will come down to reputation / goodwill / financial viability0 -
jackieglasgow wrote: »Updated on post one.
They are being more than reasonable - search the small adds in your freebie paper for a man and a van, or ask a neighbour or friend.
For the sake of a few £ (its beyond the principle now), you'll get a brand new machine or full refund. When you say refund, I'm assuming that because you're not ranting, it is a full refund for the purchase amount.
Technically they could only offer a partial refund based on perceived use to date. Cut your losses before they change their mind.0 -
Thanks, but I have a remedy of sorts. They have decided the appliance is too dear to repair, and are giving me my money back (with no pushing at all on my part) but they insist that I have to take the WM back to the store where it was purchased and get my refund from them. The physicality of this is impossible for me. My husband is away tonight to work over 300miles away for the next five or six weeks. I can't wait for him to come back before I can do my washing, and am so skint I couldn't afford to pay someone to do it for me.
I'd like to know my rights about this.It's what is inside your head that matters in life - not what's outside your windowEvery worthwhile accomplishment, big or little, has its stages of drudgery and triumph; a beginning, a struggle and a victory. - Ghandi0 -
jackieglasgow wrote: »Thanks, but I have a remedy of sorts. They have decided the appliance is too dear to repair, and are giving me my money back (with no pushing at all on my part) but they insist that I have to take the WM back to the store where it was purchased and get my refund from them. The physicality of this is impossible for me. My husband is away tonight to work over 300miles away for the next five or six weeks. I can't wait for him to come back before I can do my washing, and am so skint I couldn't afford to pay someone to do it for me.
I'd like to know my rights about this.
Looks like our posts crossed in the ether. Look out for my 10:04 post - I don't know what sort of distance you are from the store but if they are offering you a full refund, you should cut your losses. Man and a van, cash - far better than Comet potentially rethinking their offer and only offering you a partial refund, they could seriously do this.0
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