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28 day exchange rule

Can anyone help me please? Husband was given a remote controlled helictoper purchased from Maplins. He didn't want it (it would only fly for 8 minutes) so by the time he'd obtained the receipt, the 28 days had expired. Maplins are saying he is stuck with it - they won't even exchange it for anything else. Is this right :mad:?

Comments

  • Browntoa
    Browntoa Posts: 49,620 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yes, they only have to replace it if its faulty
    Ex forum ambassador

    Long term forum member
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    8 minutes sounds quite good in these wee machines. The batteries are pretty small to keep size ane weight down.
  • williham
    williham Posts: 1,223 Forumite
    Sounds fair to me.

    And that's from a person that's been banned from a Maplins for complaining to head office!
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