Refund Tempur pillow

charliebrown2

i bought a tempur pillow from John Lewis store as i suffer from a bad neck. but after trying it out for a couple of nights it has made it worse. just checked John Lewis refunds policy and they wont refund pillows. This pillow cost £75 so not something i just want to leave, does anyone know if Tempur themselves may refund me?

neilmcl

If you had ordered direct from Tempur then you could have taken advantage of their 60 day/night trial as it was you bought from JL who are under no obligation to refund the item as it has been used.

Valli

tbh I would try John Lewis first.

Were you advised at all whenmaking the purchase or did you self serve? If you discussed your problem with a sales assistant it may make your claim stronger.

stugib

Took me about 3 weeks to get used to a memory foam pillow.

TismE_3

It can take a few days to a few weeks (as above ) to get used to these memory foam products. Not that helps if its making your neck problems worse.... but a lot of people myself included don't realise that your not going to get instant relief and comfort.

Tim_Deegan

Memory foam can take up to a month to soften properly, but you should have a good idea after a week if it is going to be ok. Sorry I know that doesn't help with your problem.

If you do manage to exchange it or get a refund, then I'd go for the memory fill type rather than the moulded type.