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Anyone bought from Comet online last week?
i think i am going mad! I bought a cooker online last week for my mum - i was very sure that when we clicked on the free delivery that it also stated it included installation - when we got the receipt emailed through it did not state installation only delivery so my mum rang only to be told that there was no free…
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Help please M&S taken money 10 months after inital purchase
Hi, please can someone advise me, my mother purchased a televison from M&S in October 2008 and monies was taken from mastercard for the purchase. Yesterday she recieved an email from M&S stating her television was being dispatched and payment had been made??????? My mother has been on telephone to M&S and there is no…
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Contract at Virgin active
I am currently using a Vigin Active gym on a diamond membership plan. I tried to quite the gym as I will be moving soon. I was told it is a 12 month rolling contract and the only way out is to serve the full term or buy back the contract. I am into the new years contract by only 3 months and was not informed when the new…
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can I reject goods as faulty
about 3 months ago I purchased a washing machine. it broke down 6 weeks ago. an engineer was sent and it was fixed. now its broken again. it was a new item from a reputable manufacturer purchased on my cc. can I reject the goods and demand a refund?
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Greasypalm Not Coughing Up £££ Cashback
I took a loan out with 'Accepted' thru Greasypalm as the deal at time would have given me £270 cashback. After waiting the required 120 days with no cashback I contacted Greasypalm through their ticket system only to be told that Accepted is no longer one of their retailers and the cashback has been rejected so there's…
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Refunds onto Debit Cards
I have been told by Monsoon that a refund I did with them on Saturday can take up to 14 working days to be credited back onto my account. Can they do this? I have never had a refund take more than 3/4 working days to be credited in the past. How can they have the right to take so long to pay it back when they only took one…
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Pursuing complaint with Thomson holidays?
Hi, Went with family on a Thomson Holiday in May 09. Raised the following with rep in resort: * brochure description errors * some key equipment (dishwasher, TV) not working and not repaired during holiday * some safety concerns in villa * some irritations with lack of servicing of villa as frequently as described in…
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Quick reply needed for receipt problems.
Hi all, heading up to a furniture store before it closes. I paid £1300 for a sofa and now they are claiming that I paid only £1200 yet on the receipt they have put it through as £1300. I am 100% sure the money was there!
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clutch keeps going
posting for a friend If anyone knows anything about vehicles I'm trying to get any useful suggestions or info on the appalling problems we're having with my husband's VW Transporter... This is a bit of a saga but please bear with me cos we're completely stumped & need help urgently!!!! Gaz bought his T28 174 TDI new in Aug…
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Car Insurance Companies
Please could anyone advise on the following:- My car insurance was up for renewal my current insurance company sent me all the details including the new certificate. I wanted to check other companies to see if I could get a better deal. I found another company but they asked me to send copies of my new certificate and…
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Ebay and cat scratcher post
I needed a new cat post so looked on Ebay and found one advertised and bought it. It was described as 'Heavyweight' which it isn't! Plus it is faulty, it won't even screw into the base. Under the distant sellings policy could I get the seller to replace it? Have looked at items on the matter in Ebay but doesn't seem to be…
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Wrong item received, Who foots return costs?
Me again :) Always getting into trouble aint I :( Aaaanywho I ordered a monitor, website and info from store all showed black monitors. I have received it today and lo and behold it's silver. I have taken a screengrab, saved the website and also a forum post showing the monitor as being black. Obviously this is not what I…
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No proof of purchase
I bought a sweater from House of Fraserin january, have only worn it a few times, the last time i washed the sweater it shrank in the wash. When i phoned HoF to ask for a refund or store credit, they said i had to have proof of purchase yet i had no recipt and had purchased it with cash. The make of sweater is only sold by…
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cash refund when paid by card? (maplin)
hi all am hoping you can help me whilst on holiday down south we bought an inverter from maplin to use with hair straighteners,sales assistant told us that we could return if they did not work. they did not work at all and we sealed it up to return however we brought them back to scotland and now today tried to return and…
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Faulty Car
Hi, My daughter bought a Freelander from a dealer last Wednesday, 31st July, When it was test driven a noise was heard coming from the rear on occasions, the dealer thought it was probably just a worn bush and not to costly to repair so my daughter bought the car. On having it inspected by a Landrover specialist it turns…
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Dangerous incompetence from Kwik-Fit
I had new disks and brake pads fitted to my car a month ago by Kwik-Fit at a cost of £264.59. Last week my wife was driving on a motorway and had occasio to brake quite hard and there were no brakes! She only narrowly avoided an accident. She coaxed the car home and I noticed brake fluid on the front offside tyre and on…
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LCD TV fault - vouchers offered to replace
On Christmas Day 2008 I bought a 'one day only' offer of a 42" LCD TV from Dixons online. It was heavily discounted to just £499. The model is 42LG7000. About 4 weeks ago it developed a screen fault, a one inch thick, shadowy, horizontal line right across the screen. Whilst it is still watchable on standard definition…
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Classic fraud but bank does nothing
Hi, I realise this was my own fault but I literally cannot see how my bank does not do anything about this. I have attached the recent letter I wrote them by way of explanation of my situation. Bear in mind we are BOTH lloyds customers. My own stupid fault, but cant they do something if they have the payee's details on…
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Error on website - what are my rights
I've just bought a relatively expensive item from an online store - the thing that set it out from its rivals was though it was a little bit more, it came with an accessory that the rest didn't provide. I don't want to give too many details right now, but it's akin to buying a TV, where one shop is offering a stand to go…
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Sky Problems-Help needed Please!
Hello All, Signed up for Sky back in February for all 3 packages-broadband, tel & tv unfortunately have had nothing but problems with them ever since. Only last month was I fianlly given tel line but still no broadband (main product I signed up for). I have called/emailed cust svc so many times & have been promised on…
