-
payment requested - 7 months later!
I purchased a power tool over the internet from a well known company, gave my debit card details when I placed the order and the item was despatched to me. This was in december last year. I have recently received a letter from the company explaining that they did not take payment from my debit card at the time and…
-
Is there anyone I can complain to & can the store legally do this?
Hi this is my 1st post and I need help, I recently went to a major video store (not sure I can name them here) and the staff member was verbally abusive. I purchased 2 pre-owned games and was refused a look at the disks, then I notice she tried to give me a damaged disk (it had marker per scribbled on both sides). She was…
-
Ikea, storage box
I recently bought a malm storage box from the ikea website, my dad built it for me yesterday and I was shocked to see the "sliding lid" came forward, not sideways. This means my daughter has to lean over the lid to get in the box. If the website had shown a picture of the opened lid, I wouldn't have bought the box. I…
-
leather sofa cover manufacturer fault
Hi, I would be really grateful for any advice anyone has with regards to below. In Feb 2008 we bought a sofa from a company named Espacio who are now bust. They went bust whilst we were in talks (December 2008) with them about replacing the cover of our sofabed which is made of leather. It needed to be re-covered because a…
-
Problem with hotel booking
A wee bit fed up here. I book online for a hotel, it was on the hotel's website (with a big sign saying book here) but it appears that they use another company to run this online booking service, this wasn't immedately obvious. I receive confirmation from intermediate booking agent with reference number and am told that…
-
Having Problems returning faulty laptop
Hi All, Wonder if you can help. I purchased a new laptop, an Acer 8930G, and after a weeke a complete column of Pixels died on the screen. I spoke to the company where I purchased it from, who said they were happy to exchange the machine. Only problem is I work outside of the Uk, and won't be back until 5 days after their…
-
Warranty replacement, what am I entitled to?
I chose and bought a product based on the features it had. I was lucky enough to find it was on offer at the time of purchase. However, the product has since gone faulty. The shop are willing to swap the product or refund the money (Argos) but none of the products currently on sale have the same features. Am I just stuffed…
-
Oyster Card with 16-25 railcard
Hi guys, Basically discovered that loading on the 16-25 discount onto your Oyster card (for 33% of single travel and day travelcards) doesn't actually work on a student Oyster card. Over the course of a year I tried loading on the discount twice onto my student Oyster and after a while noticed that it wasn't working. So I…
-
Long distance sales of goods act.
edited by me
-
faulty goods currys
Can anyone tell me what my rights are regarding faulty goods please. I bought a sat nav from Currys on the 30th of June, it has stopped working. I know my receipt says that if it goes wrong within 28 days then they will refund or replace automatically (not a very long time) But if it's outwith the 28 days they will…
-
log book loan - car bought with outstanding credit on it
My brother has just had his car reposessed by log book loans because the previous owner had outstanding credit on it. He bought the car from a dealers after obtaining a personal loan for the purchase of a car from Barclays finance. What can he doto recover his money or car? He's really embarassed because it was taken in…
-
advice needed - didnt renew car ins in march taken 5 payments & wont refund ?
Hi, some advice needed, my cousin cancelled her AA car insurance in March as the renewal came through and was too expensive and renewed with another insurer, she informed them she didnt want to renew by a phone call and sent back the renewal documents. She has just noticed that they have been taking the monthly payments (5…
-
Taking Currys to small claims court
I have had it with currys tech guys lack of customer care, to cut a long story short- Took a laptop to be repaired, given to someone else, then when i got back repairs not satisfactory. The problem is they will not respond to any of my emails over this, besides sending a reciept email saying it will be dealt with. So i get…
-
Festival Tickets
Back in march i purchased 4 tickets for V festival + coach travel to the event, advertised as "22-23 Aug 2009" from seetickets.com. I received a confirmation email at the time but nothing since so today i phoned up to enquire when i would receive the tickets. I was told that the coach travel had been allocated today and my…
-
Argos
On Monday I reserved and on tueday I brought a go go hamsters deluxe gift set from argos. It stated on the website it included a play ball, when the women brought it out there was no play ball, I told her what it had said on the internet she checked it but the statement had been taken off. When I got home I emailed…
-
Hotel Mischarge
HI all I was looking for a spa weekend for the GF and found a nice place, on booking the room (i was willing to pay £300) i put in my dates and it returned that the price was actually £30 Now this is a LOT cheaper than it should be, i got a confirmation email for my payment of £30 Im worried that i will turn up for our…
-
2 for £11 on maybelline makeup in tescos
Hi i bought a founating 2 foundation and lipstick in tescos today as there was a sticker under both stating 2 for £11 i was charged full price when i questioned this i was advised it only applied to the same product but nowhere did it state you can not mix and match the offer is on the foundation lipstick and mascaras and…
-
Quidco - double cashback?
Hey, I've received £120 from Quidco for a mobile phone contract a few months ago, and have just seen another £120 has been received and is scheduled to pay. What is my rights with this money? Cheers
-
Fridge Freezer Faulty
Bought a fridge/freezer back in January, got back from holiday on July 25th to find it had failed. We called the company on July 27th and an engineer came out on the 28th, so far so good. He diagnosed the problem as a faulty circuit board and told us the parts would be 5-8 working days. I've phoned to chase and have been…
-
What are my rights with Argos
Hi, im not sure this is the right bit to post but couldnt find any other place it would be relevant. 2 Months ago we ordered sofas from Argos in the sale, a large leather sofa and recliner chair for around £483 in the sale. We were expecting delivery within 28 days as stated in the catalogue. The first date i was expecting…
