Warranty replacement, what am I entitled to?

deepindebtor

I chose and bought a product based on the features it had.

I was lucky enough to find it was on offer at the time of purchase.

However, the product has since gone faulty.

The shop are willing to swap the product or refund the money (Argos) but none of the products currently on sale have the same features.

Am I just stuffed because I bought it in the sale and am only entitled to the sale price or an item to the same price as the sale price.

Or am I entitled to an item with similar features?

I'm not trying to pull a fast one, just want what I bought, its not my fault it went faulty if you see my point. But I will be loosing out because it DID go faulty.

What can I ask or expect.

Firefox1975

deepindebtor wrote: »

I chose and bought a product based on the features it had.

I was lucky enough to find it was on offer at the time of purchase.

However, the product has since gone faulty.

The shop are willing to swap the product or refund the money (Argos) but none of the products currently on sale have the same features.

Am I just stuffed because I bought it in the sale and am only entitled to the sale price or an item to the same price as the sale price.

Or am I entitled to an item with similar features?

I'm not trying to pull a fast one, just want what I bought, its not my fault it went faulty if you see my point. But I will be loosing out because it DID go faulty.

What can I ask or expect.

ive kind of underlined the important bits . why you chose to buy the product is irrelevant.

And you will not be losing out because you will get your entire monetary outlay back (plus you've had the benefit of using it before it faulted)

You could try writing to the MANUFACTURER (Not the shop) and telling them how much you adored their product (and specifically your favourite features on it) and then briefly explaining what happened and the fact you had only budgeted to buy that discounted model and couldn't afford a more expensive one.

You might be surprised at what offer you may receive. Manu's give fairly hefty discounts to resellers (But it is also not unknown for Manufacturers to also deal direct with end users! they don't do this as a rule because it completely undermines their reseller network, plus they can always sell cheaper, plus manu's don't want to deal with end users most of the time)

but as a one off like yours they may have a few identical products still kicking around their warehouses - and im sure the shop wouldn't care less knowing the circumstances if you just bought one direct.

write a letter - see what you get back - and then send me a tea bag through the mail so we can have a drink together and celebrate!:rotfl:

deepindebtor

I bought the product with a certain set of features.

They chose to sell it to me at whatever price they chose to sell it to me at.

As it has gone faulty, not my fault, Am I not entitled to a product of similar quality in replacement?

If I buy a car and they say sorry we can only replace it with a bike, is that acceptable? Obviously on a different scale but you get my meaning?

I have no problem in paying more for the one I want, but why should I loose out due to being supplied with faulty goods, where those that bought working goods have not lost out?

Tad unfair on me?

Firefox1975

No you are not

You are actually entitled to a product "Of similar quality for the price you paid" this can be a misleading sentence.

Just say for example it goes all the way to court :-

If the product had gone end of life and you had paid x pounds for it, the judge would consider what you paid (your risk) and received (your return).
They would then take an objective view on what the current "market" views as an acceptable like for like transaction i.e risk vs return and make a ruling that that is what you deserve.

Therefore you could never get a superior product.(unless technological advances had moved really really fast!)

People seem to forget that things are on offer or in a sale for a reason. The fact you managed to find a good deal once is brilliant, well done. But you've had your risk and return on that transaction. (And lets be honest, it broke!!!!!!!!!!!!!!!so was it such a good buy anyway?effectively in that transaction your level of risk was far lower than it should have been for such a return i.e a bargain you were getting a lot for your money)