faulty goods currys

love_my_2_boys

Can anyone tell me what my rights are regarding faulty goods please.
I bought a sat nav from Currys on the 30th of June, it has stopped working. I know my receipt says that if it goes wrong within 28 days then they will refund or replace automatically (not a very long time)
But if it's outwith the 28 days they will "provide a promp and professional resolution" whatever that means? I'm assuming that it will probably mean a repair job, but then that means I will be without my sat nav for an undisclosed period of time.
I really need to have it for my job, can anyone tell me if there is a time limit they have to stick to for this or better still if I can dmand a refund as I really need to get another one ASAP

Thanks

Takoda

Think it is a repair after the 28 days.

The furry will be along to give you more information shortly I expect.

love_my_2_boys

Takoda wrote: »

Think it is a repair after the 28 days.

The furry will be along to give you more information shortly I expect.

Thanks Takoda, that's what I suspected

Dont get the furry reference tho? what's that?

Esqui

As requested!

What make of SatNav is it?

love_my_2_boys

Esqui wrote: »

As requested!

What make of SatNav is it?

Hi Esqui

It is a garmin, don't know if this is relevant at all but it was the last one in the shop and had a tenner knocked off (not at my request but on price ticket) I'm assuming it may now be discontinued

love_my_2_boys

lol, just got the furry reference!!!:rotfl:

Esqui

I think Garmin Satnavs are just exchanged over. I may be wrong, it's a long while since I've seen one, but you should be able to just swap it. I wish I could see our returns database from home

The fact it was the last one won't affect things.

love_my_2_boys

Esqui wrote: »

I think Garmin Satnavs are just exchanged over. I may be wrong, it's a long while since I've seen one, but you should be able to just swap it. I wish I could see our returns database from home

The fact it was the last one won't affect things.

That would be great if they did just swap it over, I don't even mind having to add a few quid in to get another one if they don't have any left at the price I paid. Just really can't do with not having one.

Thanks so much for your help :beer:

Esqui

No problem. My hoarding of repair route information often comes in useful!

(Best hope I'm right though )

Takoda

love_my_2_boys wrote: »

lol, just got the furry reference!!!:rotfl:

Cool

Bloke's mad as a hatter but he apparently knows what he's talking about with Currys stuff.


Glad the news is good

Takoda

Let us know what happens please.