We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
can I reject goods as faulty
crisp
Posts: 435 Forumite
about 3 months ago I purchased a washing machine. it broke down 6 weeks ago. an engineer was sent and it was fixed. now its broken again.
it was a new item from a reputable manufacturer purchased on my cc.
can I reject the goods and demand a refund?
it was a new item from a reputable manufacturer purchased on my cc.
can I reject the goods and demand a refund?
0
Comments
-
It's a close call, but to be frank, having used it for a month and a half with no fault, is enough time for you to ascertain the machine was not faulty straight away and accepted it. Or something like that.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
no you cant as the goods have been accepted.
repair and failing that like for like replacement0 -
Ditto (unfortunately)If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands
0 -
surely, I would expect a washing machine to last more than 3-months. I purchased it to wash clothes and it doesnt do that.0
-
surely, I would expect a washing machine to last more than 3-months. I purchased it to wash clothes and it doesnt do that.
Correct, but as you have effectively accepted the goods (by using it over 3 months) your rights are to get a repair or replacement from the retailer. Which option they choose is up to them...If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands
0 -
-
about 3 months ago I purchased a washing machine. it broke down 6 weeks ago. an engineer was sent and it was fixed. now its broken again.
it was a new item from a reputable manufacturer purchased on my cc.
can I reject the goods and demand a refund?
Under the Sales of Goods Act you are fully entitled to repair of or a replacement of the defective machine. It matters not that you have used it for 6 months or a year. Goods must be delivered without fault and expected to last a reasonable length (up to 6 years) of time through normal use. It matters not that a guarantee only last 12 months as the SGA is your further guarantee which is why anyone who purchases an extended warranty is wasting their money.
There is also an EU directive which states that all ELECTRICAL goods are guaranteed for 2 years from purchase. ALL major retailers are fully aware of this ruling though most will try to flout it.0 -
Under the Sales of Goods Act you are fully entitled to repair of or a replacement of the defective machine. It matters not that you have used it for 6 months or a year. Goods must be delivered without fault and expected to last a reasonable length (up to 6 years) of time through normal use. It matters not that a guarantee only last 12 months as the SGA is your further guarantee which is why anyone who purchases an extended warranty is wasting their money.
There is also an EU directive which states that all ELECTRICAL goods are guaranteed for 2 years from purchase. ALL major retailers are fully aware of this ruling though most will try to flout it.
But the OP didn't ask this. They asked if they could get a REFUND. Which they aren't entitled to...
And please don't start on about the EU directive. SOGA exceeds the requirements of this directive...If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands
0 -
But the OP didn't ask this. They asked if they could get a REFUND. Which they aren't entitled to...
And please don't start on about the EU directive. SOGA exceeds the requirements of this directive...
YES, they are entitled to a refund and if I wish to 'start on' about the EU and SOGA I will. I'm fully aware that that SOGA exceeds any EU requirement but maybe the OP isn't.
the facts are, regardless of what YOU may think :--
<LI class=texte>If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the
<LI class=texte>If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
[*]When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
taken directly from the EU Consumer website !0 -
Have gone back to the retailer and asked for a refund? if you have and they've refused you could try for a credit card chargeback.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.4K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards