can I reject goods as faulty

theGrinch

maybe you can ask for a replacement and see the response, afterall you will need a washing machine.

Meepster

exel1966 wrote: »

If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if the replacement was not completed in a reasonable time.

I like the fact you put or to get your money back but did not do the same for if the replacement was not completed in a reasonable time.

Define reasonable time...

exel1966

mwilletts wrote: »

I like the fact you put or to get your money back but did not do the same for if the replacement was not completed in a reasonable time.

Define reasonable time...

Why should I ? I'll leave that for those who make the rulings, it's not for me or pedantic others.

Quite clearly a machine which develops a fault within 8 weeks is not fit for purpose it was intended and any reasonable person would agree, however, reason is something that clearly isn't being demonstrated here !

inmypocketnottheirs

exel1966 wrote: »

Why should I ? I'll leave that for those who make the rulings, it's not for me or pedantic others.

Quite clearly a machine which develops a fault within 8 weeks is not fit for purpose it was intended and any reasonable person would agree, however, reason is something that clearly isn't being demonstrated here !

Exel, you are correct.

Only a court can decide a resonable time. This would be based on the original cost and how long the item would be expected to last.

I would reason that 3 months for a washing machine that probably cost a couple of hundred pounds is not reasonable and a court would award a refund. But, it is only a court that can decide.

Firefox1975

But then i would imagine a judge would take into consideration the fact that you HAD actually used teh washing machine succesfully on x amount of times within the 3 months and adjust the award accordingly.

I am no expert on how much the rental of a washing machine is but I would imagine it is about £10 per week.

so £10 a week * 12 weeks (give or take) is £120. They would probably round down in your favour so they would deduct £100 from your award. so the vendor gets teh washing machine back and gets to sell it second hand at no real adverse affect.

and you are £100 down with no washing machine?

i'd rather accept a brand new replacement washing machine from the vendor without involving the courts. (Or at least that is what I personally would ask for)

woody01

exel1966 wrote: »

YES, they are entitled to a refund and if I wish to 'start on' about the EU and SOGA I will. I'm fully aware that that SOGA exceeds any EU requirement but maybe the OP isn't.



the facts are, regardless of what YOU may think :-

• <LI class=texte>If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if the replacement was not completed in a reasonable time.
  <LI class=texte>If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
• When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.

taken directly from the EU Consumer website !

Sorry but you are wrong.
There is no entitlement to refund unless it is OFFERED.
The goods were accepted as they have had them for three months.

There are many threads with this EU Directive involved but it holds no water.

People are far too quick to quote SOGA without knowing the real implications and benefits of it.

CHR15

woody01 wrote: »

but it holds no water.
.

Like the washing machine!