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DELL Delivery
I recently ordered a new computer from Dell, before committing myself to buy the computer I was told delivery would be within 10 working days. However, after taking my money I was told that in fact delivery would be in nearly 6 weeks time. Is there anything I can do about this? I don't want to cancel my order, just want to…
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Land of Leather help needed.
Hi, I bought a corner unit from LOL last year (9 months ago) which has now developed a structural fault, the frame inside has snapped. I contacted the insurance company that we bought extra warranty with but they advised that because it is a structural defect they cant cover it, it has to be under the manufacturers…
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unsatisfactory repairs.
Hi all,, just seeking a little advice on a wee problem I'm having with the shop that is repairing my camera. Here's the story.... I drop my camera and it doesn't work. There's power but the lense will not open properly. I find the address of a registered Sony repair shop in my town and take my camera to them. They call me…
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How do i report a website
A cashback site called https://www.is4u.co.uk as terminated my account and taken my hard earned cash without any explanation. I want to report this site but i don't know who to report it to?
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give back or keep???????????
not sure where i stand..... in december in the morning i ordered a dvd recorder from tescos direct for my mother i cancelled this in the afternoon as shed found 1 cheaper they said on the phone fine it was cancelled and the money would be put back in to account and sent me an email to confirm this which they did....but 2…
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Help!!! Someone used my card details to buy things online.
I sometimes use an online shop called Play.com to order DVD's etc online. On creating an account you have to provide your credit/debit card details. I recently checked my bank statement and found 3 transactions to Play.com (£250 total) which i didn't order. I rang them and they said they had noticed fraudulant activity on…
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Partial Delivery of Order
Hi All, We ordered a travel system from babyzoop. Everything has arrived except for the carrycot part. The carrycot costs £175 as a stand alone purchase. They have offered us an inferior carrycot in a different colour and a £10 reduction. I seem to remember reading somewhere that if part of your order wasn't delivered in…
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Sainsbury's- Worry Free Protection Plan
Hi, received a call from Sainsbury's today to say my appliance had discontinued and manufacturer had reported some faults by customers and as my warranty had expired they suggested I take out their worry free protection plan. Not convinced I checked with the manufacturer and they said it hadn't and no faults had been…
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Is a refund possible for 'no signature' on Royal Mail Special Delivery?
Does anyone know the legal situation regarding Royal Mail not getting a signature on a letter sent by Special Delivery or Recorded Delivery? The contents of a letter I wanted to send had no intrinsic value (just paper) but I wanted to get proof of receipt so I sent it by Special Delivery. I don't know if the letter was…
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Asda Home Shopping!
Hi All, I recently did an order from Asda and on their website it clearly states payment will be debited on the day of delivery. So I placed an order for a specific date. The day before delivery Asda reqested payment from my bank. I received a text message from them at 10 am on the day before the planned delivery saying…
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Internet shop gone bust....paid by credit card
Dear Moneysavers We ordered some nursery furniture online from a shop called "bebe-amor" 2 weeks ago. They deducted payment straight away, from my credit card, and we were led to believe delivery would be within 14 days. I then had a call from the furniture manufacturer - saying the internet shop had gone into liquidation.…
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Ripped off buying footie tickets online...anything I can do?
Hi I purchased some tickets from official-tickets.net in January, the transaction was easy, friends of mine have purchased from them no problems at all. However.....tickets never arrived, and a woman called me this morning to say they had been let down by their suppliers and they have no tickets to send me. 2 days before…
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Horrific restaurant experience - what to do?
Hello, not sure if this is quite consumer rights but yesterday me, my daughter and my partner went to a well know pub chain for a late Sunday lunch. We had a terrible experience which included teenagers fighting in the children's play area, two men fighting in the middle of the place scaring myself and my four year old,…
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ashes tickets ballot!
i recently entered a ballot through Yorkshire county council (so not a dodgy ticket company) to get some tickets for the upcoming ashes series (2009) i had to give my bank details on application and was told that i would receive an email after the draw telling me whether i was successful or not. I received no such mail…
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debit card and air new zealand
Hi all, Hope someone can give me some advice on this. Flew to New Zealand on November 26th 2008 and at the airport we were given the chance to upgrade to premium economy for £300 each (£600 total) as it was a special trip we decided to treat ourselves. We payed by debit card. Yesterday I received an email from Air New…
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Tmobile - No Signal
Good afternoon. Can anyone advise on my rights on the following. I lost the signal on my mobile phone whilst at home. The signal would return when I travelled away from home. I reported the problem to tmobile and they advises that there was a problem in the area of which they were dealing with. I understand that things go…
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Trying to get refund from Laura Ashley!! HELP!!
We bought a rug from a Laura Ashlely store that was off the shop floor, as a clearance item, on 25th January 2009. We knew the rug was dirty but it was reduced by about two thirds of the price so even though we knew it needed cleaning we were prepared to pay for this and this end up with a good rug. Or so we thought!…
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Help! Goods not received - paid by credit card
Hello HELP! I'm new to the forum - I have a big problem and not sure what do do - any suggestions welcome please! I ordered a pair of curtains from the website DISCOUNT FABRICS (https://www.discountfabircs.co.uk) - and paid £575.00 on the telephone by credit card on 10 Dec 2008. I was told I would get an order confirmation…
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The Lal Qila, Liverpool
Hi - I posted this on the vent board but I'd also like some advise if you have any on my rights on getting a refund.. Went to an Indian Restaurant - ended up with a hair in my food and there was no running water in toilets so you were unable to wash your hands afterwards. We also saw staff using same toilets and then…
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Long wait for sofa now would like to cancel order
On 22/11/2008 my family & I ordered a 2 seat sofa & 3 seat sofa from a local furniture retailer. We paid £400 deposit on the belief that the sofa would take 5-10 weeks to arrive. 15 weeks later and various phonecalls later we've had enough of waiting and want our money back & want to cancel the order. The order was £2098…
