Partial Delivery of Order

Marc1978

Hi All,

We ordered a travel system from babyzoop. Everything has arrived except for the carrycot part.

The carrycot costs £175 as a stand alone purchase. They have offered us an inferior carrycot in a different colour and a £10 reduction.

I seem to remember reading somewhere that if part of your order wasn't delivered in time, you can claim the costs of buying the item from another retailer ie £175. Can anyone confirm if this is correct and point me in the direction of where I may have read it.

We placed our order on 31st December 2008 - we need the carrycot around the 10th May.

Thanks

Marc1978

Not much activity on this board.

Anyway - after my wife emailed them again (6th or 7th time) they have come up trumps and delivered the goods, funny how as soon as her emails were starting to be a bit more pushy the item is delivered the next day.

I'm annoyed as I was getting myself pysched up for a fight.

Not sure why I'm writing this as there is hardly anyone on this board. Oh well back to House prices board.

Optimist

Marc1978 wrote: »

I seem to remember reading somewhere that if part of your order wasn't delivered in time, you can claim the costs of buying the item from another retailer ie £175. Can anyone confirm if this is correct and point me in the direction of where I may have read it.

I am not aware of any such law/regulation. You could have returned the part you have and got a refund but as your now sorted its irrelevant.

Congratulation for getting it sorted and your forthcoming bundle of joy