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need some legal advice on verbal contracts
Don't know if anyone out there can help. I rent a garage in a block, I have no contract I was just handed a key to it. Unfortunately I fell behind with the rent. The landlord sent a letter to me saying he was going to empty it and I was to return the key. Prior to this he came around and my 15 year old daughter answered…
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BT Telesales employee tells me to f*ck off
Hi i recieved a phone call from a telesales person from BT customer street who was trying to sell a website and directory service, after a few minutes when he realized he wasn't going to get a sale he blatantly to me to f*ck off, He also said in the conversation that he got my company number from the local paper, I have…
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Defaults & O2
Hi All I am trying to get a default removed that has been imposed by O2 in January 2009. The bill is paid in full but was paid 6 months late. this is because i closed the account last July but was unaware of an outstanding bill. i only found out that it was owed when i check my credit report - i have no bill information…
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Wot No Scales.
It' bugs me, it really does bug me. You go into your local friendly supermarket pick up a few tomatoes, maybe a few bananas and a few other products that have to be weighted and there is no scale there to tell you how much you've spent. Ask an assistant and the polite ones will take them to the check out and get them…
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distance selling dispute
Hi All you smart money savers, I hope you can advice the next steps that I should take in regards to recent internet transaction. I will not name the web site portal to prevent any naming and shaming, but here is what happened yesterday. On a popular electronic web portal I found a 52" LCD TV for a unbelievably good price.…
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B&Q Not Abiding by their own T&Cs?
I bought some wardrobe doors from the B&Q website a fortnight ago, but have since changed my mind, and returned them to a local store. The total cost was £285 + £15 delivery. The store refunded the £285, but have refused to refund the £15 delivery charge. The order confirmation email I received at the time of ordering, has…
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need some advice on a dodgy upvc door!!
Hi all Im after some advice. in 2007 i used the rated people website to find a company to supply and fit a upvc door to the front of my house. A company called "windoorcareuk" from birmingham contacted me and quoted £575 for a door fitted. I must say that at the time i was living in cyprus as i was based there with the air…
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VAT Question...
Appologies if i should have posted this elsewhere. Not sure what it comes under but i need a bit of advice. I'm getting married next year, last year we booked our venue. We were give a price inclusive of vat for the venue and we signed the contract. Since then the VAT rate has decreased and I thought this would mean the…
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change of leasehold owner
We bought a house about 7 years ago from a builder. The house has a 999 year leasehold for which we pay ground rent of £111 per year. When we bought the house the builder told us that we could buy the leasehold at some point in the future for 12 times the yearly ground rent, about £1300. Also the lease stated that if we…
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Business to Business Contract
Hi I am not sure whether i am on the write forum sight for this!! Need to help on Business to Business Contracts, my husband signed up to EMP Media for some advertising work but has decided after consideration that he can't really afford this and that someone else has told him to cancel and that he has rights to do this…
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Purchasing but not receiving my goods
Hello, I did an expensive purchase 3 weeks ago, It was for a tool to use for work, I am self employed. The person that sells the goods has a website and is based in the north of England (he was even on dragons den), I viewed the product and wanted to get it, he wanted cash transfer but I only had credit card, the product…
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Online Purchase - Incorrect Price Advertised
Hi, yesterday I saw on the HMV website that a mistake had been made on the price of an XBox game - £1.00 instead of £39.99. I ordered 3 games and received an order confirmation email back from HMV for purchase price of £3.00 with free p+p. Now today I have received another email from them telling me they have spotted their…
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wedding deposit
Hi all. We were originally booked in to have our wedding at a Hotel on 29/11/08. In Jan 08, I found out I was pregnant and we decided to postpone the wedding until August 09. We notified the hotel of this and they offered to roll our £100 deposit that we had already paid over to the new date. We had not signed any terms…
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Not received my order, where do I stand?
Hi everyone I placed an order for an item a 3 weeks ago from a website. I've ordered items in the past and they usually send it quickly. But, I've still not received my item, I've emailed and even called the company, there was an answer machine voice a 2 weeks ago, but now the number is dead. I payed £15 via my credit card…
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Retailer taken pament for out of stock item.. can they??
Recently bought an item showing as In Stock on a website. A couple of hours later, I then get an email stating that the item is actually out of stock, and I may have to wait 2 -3 weeks. I said this was not acceptable and to cancel the order.. I was then told that the money would be refunded within a week...!!! I was not…
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Internet Cancelled on me where do I stand?
I phoned my ISP for a MAC number and the operator who said he had to transfer it to another department and that they would be in contact in 1-5 working days, then personnaly issued my MAC number and proceeded to close my account. My son has an XBox live membership at a cost of 11p a day which he uses all the time and was…
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Internet Purchase
Hi, I'm having a problem with a company I brought a HDD from via the internet. I ordered the item 11/2/2009. I realised I ordered the incorrect item on 14/2/2009 and submitted a ticket about getting the order cancelled or exchanged. I got a reply on the 17/2/2009, stating that "Please could you advise which product you are…
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Claiming back a DD via indemnity
Hi I have a small problem with a Direct Debit taken out of my account by British Gas for £340. The problem is that I recently switched my supplier to utility warehouse but on my previous statement Britsh Gas mixed up my meter with that of a neighbour & when i recieved my final bill it was nearly 1000 units over what it…
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Sky Customer Service-Aaaargh!
Signed up with Sky last month for a £16.50 tv, £10 line rental & £10 broadband (live in the sticks so had to upgrade) a month package-total cost £36.50 a month. Had tv box installed on the 20th Feb with dates of 3rd, 4th or 5th March for my broadband/phone to be installed. Received a bill from Sky shortly after tv…
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International Bank Transfer Refund!Help
I know alot of you reading this will think "stupid girl" for falling for this, and I am inclined to agree with you My problem is, I purchased something a few weeks ago from the site digitaltechmart.com.They only accepted bank transfers! So I go to the bank and arrange for money to be sent A few days later, I receive an…
