need some advice on a dodgy upvc door!!

bikingbarney

Hi all

Im after some advice.

in 2007 i used the rated people website to find a company to supply and fit a upvc door to the front of my house.

A company called "windoorcareuk" from birmingham contacted me and quoted £575 for a door fitted.

I must say that at the time i was living in cyprus as i was based there with the air force so all of the contact was done by either phone or email.

anyway my father in law dealt with thewm whilst they did the fitting as he lives down the road from our house.

since fitting they "windoor careuk" have had to come out twice to sort out problems with the door , sealant peeling off , door dropped etc.

Anyway two weeks ago i had a chap come ropund to quote us for double glazing on our house and he asked when the door was fitted.

When i told him just over a year ago he was quite shocked and then proceeded to point out all the problems with it which are as follows....

The frame is loose on the one side(you can actually move it by hand)
The door is not square
The door does not sit flush with the frame so we get lots of drafts
one of the roller locks does not catch so isnt securing the doior properly
all the trim is falling off.
the cill was loose and was only held in by the skirting board on the inside.
there is about an inch or so of sealant underneather the cill between the frame and my house..

any way i phoned the company last monday and was told they woluld phone me back tomorrow(tuesday) to sort out when they would come out.

anyway when they hadnt phoned by thursday i contacted them again , they didnt even apologise for not phoning but said they would be there between 10-11 on friday.

so my wife made sure she was in on friday as i was at work.

by 11.30 they hadnt turned up so i gave them a call.

the chap on the phone said oh were in swindon at the moment and have been held up . i said they really had no intention coming to us on friday and lost my rag a bit !!!

in the end i said unlees you phone me on friday after noon to arrange a time to sort it out i would be calling trading standards.

alas i had no phone call.

So i phoned trading standards and they got me to send them a letter basically saying they have 14 days to contact me to sort the whole mess out.

But i have a feeling i wont be hearing from them.

so what will be my options after this.

help!!!

steve

pinkshoes

Well if they don't respond to the letter, the next step would be writing to them, giving them another 14 days before you'll be getting someone else to do the job, and persuing them through the small claims court for the costs to put right the job they did.

If, after the next 14 days you don't hear anything, then get this other guy to repair it, pay him, then start a small claims court procedure to recover your costs. You can do this online, and it costs just £30 I think.

Make sure you ALWAYS send letters recorded delivery, and keep a copy of anythign you send.

Optimist

I would suggest you get a independent report before remedial/court action. Depending on the say so of a double glazing salesman might not be so beneficial in a court action. Taking photographs of the faults is also a good move..

bikingbarney

well royal mail seem to have lost the first letter i sent to the company so i sent another special delivery and that was signed for on the 16th march so now its a waiting game!!

looking into the futre if i end up taking this to the small claims court will i be able to claim back the money for the door and fitting??

thanks

steve

bikingbarney

well as i thought its been 14 days and the company have failed to contact us in any way shape or form .

so what are my next options??

cheers

steve