BT Telesales employee tells me to f*ck off

danny33

Hi i recieved a phone call from a telesales person from BT customer street who was trying to sell a website and directory service, after a few minutes when he realized he wasn't going to get a sale he blatantly to me to f*ck off, He also said in the conversation that he got my company number from the local paper, I have recorded the entire conversation and thinking about posting it on youtube, I am also wanting any advice if i can take this action any furthe.

maninthestreet

Log a formal complaint with BT, and send them a copy of the recording.

facetheglue

danny33 wrote: »

Hi i recieved a phone call from a telesales person from BT customer street who was trying to sell a website and directory service, after a few minutes when he realized he wasn't going to get a sale he blatantly to me to f*ck off, He also said in the conversation that he got my company number from the local paper, I have recorded the entire conversation and thinking about posting it on youtube, I am also wanting any advice if i can take this action any furthe.

My advice? Stick it on Youtube and we can all have a laugh! Also, you'll soon get a very nice call from BT.

dacouch

BT will be highly embarrased by this call and if they have any sense will at the least send you a nice hamper.

Are you in the telephone preferation service eg opted out of sales calls as this would mean they are in even more trouble.

I'm impressed you have the fore sight to record your calls

penrhyn

BT are probably going all out for the worst customer service award for 2009.
They won it last year!

sporedude

Did you advise them the cal was recorded? If not cant really do much with it, Except youtube.....

irishjohn

You have not told us what you want advice about?

Advice on whether you should post it on You Tube? No - whats the point in letting more people hear foul language?

Advice on the legality of recording telephone calls - its legal but you have to tell them in advance if you intend to use that recording in court or with a regulatory body as evidence.

Thwe only advice I can give you is - do a transcript of the call and send it as a formal complaint to BT. Let them deal with it as they see fit - I would then expect an apology from them, and if you get it then forget the whole thing. No point in making a big thing out of it really - just complain and move on

sarahg1969

Advice on the legality of recording telephone calls - its illegal if you don't notify the other party at the front end of the call.

No it isn't.

But you cannot use it as evidence in a court (which is irrelevant in this situation).

sporedude

Just youtube it to a funny video including benny hill

renford

sarahg1969 wrote: »

But you cannot use it as evidence in a court

sarahg,

I disagree with this. Surely the court decides what is admissible as evidence.

sarahg1969

You would need the authority of the other person to use in evidence, or obtain a court order to adduce the evidence without the authority of the third party. All of which is irrelevant in this case. I was explaining it in simple terms, given that it doesn't really matter anyway.

Quite simply, the OP has recorded the conversation for her own purposes, not for use in Court. Which is fine.