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Sainsbury's- Worry Free Protection Plan

musicalmermaid
Posts: 10 Forumite
Hi, received a call from Sainsbury's today to say my appliance had discontinued and manufacturer had reported some faults by customers and as my warranty had expired they suggested I take out their worry free protection plan. Not convinced I checked with the manufacturer and they said it hadn't and no faults had been reported. When I went back to Sainsburys they said it was a mistake and it was the product for the previous customer, I asked what that was and they gave me a model number of a product that had discontinued in a few years ago although in their conversation they sai the manufacturer had contacted them last week of this.
I am convinced Sainsburys are doing this to other customers as a way of getting them to take out new cover. Has anyone experienced this type of phone call or any advice how I take this further. I will contact the office of fair trading.
I am convinced Sainsburys are doing this to other customers as a way of getting them to take out new cover. Has anyone experienced this type of phone call or any advice how I take this further. I will contact the office of fair trading.
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Comments
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Are you sure it was Sainsbury's who actually called?0
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yes, rang back their customer service to make complaint and they knew about conversation, also received email0
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I just finished working at sainsburys and lots of customers have complained about this type of thing
x2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,0 -
Thats disgraceful and certainly not what you would expect from Sainsburys, give watchdog a call or email as I reckon they will be very interested in it.
P.S Well done for being alert and spotting it0 -
Just to update you, I have reported this to the OFT and Sainsburys have issued me with an apology and reassurance that it will be investigated.0
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Sainsburys dont sell appliances ?0
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Bigger ones sell electrical goods0
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Ah right0
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Wouldn't it be "illegal "for Sainsburys to sell the warranty on a product aFTER faults had been discovered?Don't think the insurer would be too pleased if they knew?0
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