Internet shop gone bust....paid by credit card

november_mum

Dear Moneysavers
We ordered some nursery furniture online from a shop called "bebe-amor" 2 weeks ago. They deducted payment straight away, from my credit card, and we were led to believe delivery would be within 14 days.

I then had a call from the furniture manufacturer - saying the internet shop had gone into liquidation. They have our furniture....but have not been paid by bebe-amor...so no furniture for us, and a >£600 bill. (the manufacturer has offered to sell it to us directly, but for the same price, helpful but a bit tight we thought).

Lloyds have frozen the payment, and the "disputes" department are supposed to be getting in touch.

Anyone had a similar experience - does this sort of thing end happily?

sarahg1969

OP, there is a huuuuuge thread about Bebe Amor somewhere on here already.

ETA: Here you go:

http://forums.moneysavingexpert.com/showthread.html?t=1395115&highlight=bebe+amor

lynne91173

november_mum wrote: »

Dear Moneysavers
We ordered some nursery furniture online from a shop called "bebe-amor" 2 weeks ago. They deducted payment straight away, from my credit card, and we were led to believe delivery would be within 14 days.

I then had a call from the furniture manufacturer - saying the internet shop had gone into liquidation. They have our furniture....but have not been paid by bebe-amor...so no furniture for us, and a >£600 bill. (the manufacturer has offered to sell it to us directly, but for the same price, helpful but a bit tight we thought).

Lloyds have frozen the payment, and the "disputes" department are supposed to be getting in touch.

Anyone had a similar experience - does this sort of thing end happily?

same thing happened to me but lloyds now saying as purchased through google checkout i will probably lose my money even though Baby Amor took money:mad:

Art_2

lynne91173 wrote: »

same thing happened to me but lloyds now saying as purchased through google checkout i will probably lose my money even though Baby Amor took money:mad:

Write to your bank and tell them under the Consumer Credit act they are responsible for refunding you the money.

Regards,
Art.

moonrakerz

I think you may have problems here, read this:

http://www.wheresmyrefund.co.uk/refunds-when-you-pay-credit-card.html

It would appear that the card issuer has no liabilities under Sect 75. Google appear to "offer" some protection - but this is NOT covered by legislation - only by how generous Google are feeling !