-
Unreliable broadband signal upstairs
I'm working from home, the router is downstairs and my computer is upstairs. The signal keeps dropping out. Is there a way of fixing this? I've got a TP Link but that doesn't make much difference. What else could I try?
-
Virgin Charge for Suoerfast Broadband but used BT cables
So... I have had virgin for years and consistently had dreadful broadband speeds. I was charged for Suoerfast Broadband. Now I am moving bavk to ADSL/Openreach and have discovered that virgin just attached their cables to the BT ones. Does this mean they never gave me superfast broadband and Therefore charged me for a…
-
Talk talk landline price increase
We have a talk talk broadband package with landline. TT have emailed to say: “We're making changes to the way we charge for calls. From 1st May... Call rates for UK and International calls will go up by 3p per minute” Does this mean we can leave our contract penalty free? We don’t have a specific call package, just…
-
Private Broadband Engineer
Hello all, I am moving home and i have informed BT with 5 week's notice and they tell me that there is a line in place to connect the copper fibre and this will begin when i move in, however the i cannot find the master socket and also the last owner seems to have left an RJ11 (?) sticking up from the carpet in the place…
-
How to negotiate the best contract with any broadband
Our sky contract has come to an end. We were paying £20 a month for internet and they want to now increase it. Originally they said £28 but they are now saying the best they can do is £25. Went on live chat but they wouldn't budge. Said to email retentions who then spoke to my wife as it's in her name and the woman didn't…
-
Talk Talk - Leaving contract due to poor speed.
Hi, We have been with Talk Talk broadband (Fibre 35) since December 2020, and have been very disappointed with the speed in the evenings. We should have stayed with our previous supplier, but hindsight is a wonderful thing. I have tried twice (once in January, once last week) to engage with their customer service over web…
-
Talk Talk breach of contract?
I was with Talk Talk bb for 16 months and then when the renewal came in they were going to charge me £14 for a call boost when up until then I got free calls. I declined this and signed up with a new supplier, when this was going through TT rang me and offered me the same deal I was on, rather than mess about I accepted…
-
SKY have lost my 80 years olds sisters old phone number when she transferred to them from Talk Talk
This week my sister who is nearly 80 years
old changed her phone and Broadband from Talk Talk to SKY. She told them that she wanted to keep
her old telephone number. She has had this number over 50 years
and it is the one that all her old friends, colleagues’ people she has met on
holiday etc use to ring her. She does not…
-
Can I unplug this isolator cable? (Setting up new broadband)
Hi guys, Apologies if this isn't the right section to be posting in. I've just purchased a flat and am in the process of setting up broadband. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. The previous owners have left quite the mess of cables in the…
-
Virgin - incorrec charges
Hi All I hope someone can help. I cancelled my Virgin package in Feb when I confirmed 3times that there would be no early cancellation fee as I was within the 2021 fee increase time frame. Ian e now received my final bill and there is an £80 cancellation fee on there. I have tried to call and sort but either get passed…
-
Sky Backtracking
Recently agreed a deal with Sky on the phone as my package was due for renewal, price agreed was £54 per month, charged £80 this month and £68 for subsequent months, rang Sky who basically said they can do nothing about it, rather peeved to say the least, any advice gratefully received
-
Problems with Google
I have just started getting the following message when I go into Google to search for a site.If the site is saved on Google or if I look for a different site I get the message this site cant be found.I seem to get it a lot now does anyone know how to cure this problem.I went into clear data but it still happens.Sometimes…
-
BT can't provide same level of service at new address. Can I leave?
We're currently contracted to BT fibre 2, with a speed guarantee of 60Mbps. We are about to move house, and at the new place BT can only provide fibre 1, with a maximum speed of 37Mbps. In my eyes, they can no longer provide the service we are contracted to, so we should be able to cancel without charge. I've read through…
-
don't touch shell they refuse to answer basic questions
Don't touch Shell, I asked them via twitter if a letter sent to them and signed for 3 days ago had made any progress such as being asigned to an employee. They where told the full recorded delivery number then. They refused to answer, even when the content of the letter was not being mentioned. They where told that the…
-
post office selling of to shell energy?
Good morning all, first time post so be kind. I actually found out that the post office are selling there broadband off to shell energy! (didnt know they even did BB) so i phoned up the post office wanting to know if i could switch? the bloke whom was rude said "only the name above the door has changed" i challenged this…
-
Broadband
My contract with bt ends on 15th April. When can I switch penalty free
-
Open Reach to dig up and remove flag stone paving.
Hi all, I just got quite an alarming call this morning from Open Reach telling me that they need to dig up and remove the block paving so I can get a broadband connection.I am basically moving my connection in my rented place to my new house but to do this means some work to connect underground at the new place.Do they…
-
Valid reason to leave BT mid-contract?
Hello I am currently 8 months into a 24 month Fibre with Halo broadband contract with BT (£36.99 per month) and want some advice on whether I can leave without incurring a massive cancellation fee. I only upgraded to that package from my existing expired BT broadband contract as my router was frazzled by a lighting strike,…
-
Virgin Media - “local installer” called me, legit??
I went to sign up to VM on their website, added a bundle to my basket etc, then paused as the installation and connection fees were quite high. So I left it in my basket. Today I got a call from a mobile number from “Jordan”, the local VM agent for my area apparently. He said he’d waive the fees, so I was like great and…
-
BT price increases when out of contract
My
latest BT Broadband and Landline deal started on 29 January 2020 for a minimum term
of 24 months, and my latest BT Mobile deal started on the 12 February 2020 for a
minimum term of 12 months. In
December 2020, I received an unexpected email from BT which appeared to imply
that my Broadband and Landline deal had ended.…
