Sky Backtracking

spurman64

Recently agreed a deal with Sky on the phone as my package was due for renewal, price agreed was £54  per month, charged £80 this month and £68 for subsequent months, rang Sky who basically said they can do nothing about it, rather peeved to say the least, any advice gratefully received 

Neil_Jones

How long ago is "recently"?  What were you going to be paying £54 for?

spurman64

I agreed the deal on 1st February this year, had sky entertainment which is now signature, basically what I had before talk anytime, superfast broadband, asked the guy what I would be paying, £54 he said, now saying basically it is what it is and like it or lump it 

JJ_Egan

You have evidence of this price ??

andytabb

As above, if you have evidence of the price promised they are more likely to work something out with you. If it was a verbal conversation, you dont have anything to go on unfortunatley.

fuse04

Sky record thier calls and therefore your conversation will be covered by GDPR (data protection) and therefore they have a legal obligation , if reuqested of them, to send you a details of the phone call, could be  a transcript or a copy of the actual conversation.