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Broadband & internet access

Archives for May 2020

Cancelling contract?
Hi guys, My Talk Talk contract minimum term has expired and my monthly bill has gone from £19.95 up to £41.95! I can't ring them to cancel because they've temporarily closed their cancellation number. I've been on their Twitter account asking for help for a week, all I get is "Someone will call you in the next 48 hours".…
‘Set up’ newbie
I have never had the internet personally, and other than connecting and using it I’ve never had to set it up! I’ve just purchased a property that I need to do so in, and quickly. It has an old BT WiFi box (router?), and that’s near the phoneline. I can’t get in touch with the previous owner but I know they would have had…
Other fibre providers. Are there any options other than BT?
Hi all, I've had FTTP with BT for about two years. The price has gradually increased over time and I'm out of contract. I'd like to look for other providers, at least to help negotiate with BT on a price decrease. Every time I try to compare providers there are no others that provide fibre broadband to my house! Any…
break clause
Hi We had to sign up to 12month contract for better internet through satalitte receiver, so we could work from home due to C19, 2 months later there is another company laying fiber optic cable(they are the only ones approved on the govt. list for the area) So we have to apply for gibavoucher through them. Question: there…
Switching provider advice
Hi all Currently I am with plusnet fibre and line rental which runs out middle on next month. I phoned today said i am thinking of leaving and give them 3 provisers i was thinking on moving to but they didn't anything special worth mentioning. The rep seem quite happy for me to switch. I have norrowed down to these 3 Shell…
Broadband Issue
Hi Guys, I need advice if possible, please bear with me I'm terrible at these type of things. Below is all the info regarding my situation, basically we are no closer to getting this sorted and we are just going around in circles and paying for the privilege. If I'm honest we just want rid of them but the contract doesn't…
Kodak Hero 7.1 Installation software.
Hi there, Does anyone please know where I can find the software to install a Kodak Hero 7.1 for Windows on to my laptop please? Or is there a way I can print straight from my phone either IOS or Android without having to install the printer to my laptop in the first place? I am an absolute novice with technical things so…
Virgin Fibre optic broadband help
Hello all, No expert in technology im afraid but would appreciate any help possible. I currently have a hub 3.0 from Virgin Media which works fine in all rooms except the orangery where it can be extremely hit and miss. What is baffling me and where i need some expertise is my mobile phone and the smart tv work fine in…
Now Broadband - Changeover has come and gone. No internet connection. No telephone line. No help.
I work in mental health and have been using the internet as a way of keeping services (routine and crisis support) going in this tough time. One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a…
Cancelling Mobile Broadband Contract as provider has consistently failed to uphold their end
So I took out a Mobile Broadband contract with 3 about a year ago on a deal that was advertised as £11 a month for 6 months then £22 a month thereafter on a 3 year contract. Right from day one they've over charged me, First bill was £48 and i was told this was a one off and normal for the first bill....Then all future…
end of contract looming in about 3 weeks - do I still need to give 1 month notice?
Hi... my contract with BT is ending "next month" I believe. I've not got a date anywhere, I simply know the date the engineer visited (and the service wasn't provided until a day or 2 later) in mid December 2018, and I'm on a 18 month contract. I signed in today and a "your contract something or others soon" message…
Virgin broadband renegotiation
Hi I am currently out of contract for Virgin Broadband, and as such I'm paying a lot. About a month ago I tried to renegotiate the price (as I have done many times in the past), but they didn't budge, presumably because they knew that nobody else could send an engineer around to connect me to their service because of the…
Now BroadBand
I am thinking of changing my provider PO to Now broadband at their cheapest £18 month with calls, no TV, it says prices may go up cannot find anything on that on the site. Seem to want to sell TV package. Anyone knows anything about this please.
Misleading renewal costs
Hi, this is Mark, hope you can help I called PO today 24 May to renew as contract ends Currently pay £15.40, renew £ 18, if not reverts to £30 So renew for £18 then told as I didn't phone 11 days ago I would have to pay the £30 pro rata. The new contract takes 12 days to set up so you can only go onto £18 rate then. I said…
How much mobile data you will use?
Hello, I am using up to 40 GB a month. I am waching many HD Videos. I use my contract in Germany to save money.
Plusnet query, NOW broadband query
Hi Guys Im currently in a contract with Plusnet until the end of July. A couple of months ago, they put the price up, which I’m pretty sure that means I can leave early with no penalty. I’m considering going to NOW Broadband. Is that a standard get out clause? I currently pay £37 a month for my package, with an 11mps…
Can I leave Sky contract without penalty?
I joined Sky last September as my current broadband contract was up and they were offering a deal where I would receive £100 on a MasterCard for joining and so would the friend who introduced me. My friend - their current customer - received his £100 but mine never came through. I have phoned on 3 separate occasions and…
Plusnet Early Termination Fees
I live in a very rural area. Our Broadband speeds have always been abysmal at c 0.40 Mbps and less. Openreach have connected villages with 5 or 6 six miles of us with Fibre but have consistently reneged on their promise to connect us. I have a contract with Plusnet who, from a customer service point they have been good,…
BT Renewal time
Hi all, Currently coming to the end this month of my BT superfast fibre hailo 1 deal and have phoned up twice, been offered same deal for £34.99 and to move to just superfast fibre 1 for £27.99. However, i see plusnet and nowtv are cheaper at £25 or less but doesn't seem like BT are willing to lower the price, even though…
Persimmon, Fibrenest and Voip/Analogue Phones
Hi, I'm sorry if there has been a thread on this, i've had a look but can only seem to find posts linking to their prices not legal stuff. Hoping someone can give some advice. Basically we are purchasing a new Persimmon home where we have been told they are providing Fibrenest. We are by no means tech savvy when it comes…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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