Plusnet Early Termination Fees

MajorAllanGibson

I live in a very rural area. Our Broadband speeds have always been abysmal at c 0.40 Mbps and less. Openreach have connected villages with 5 or 6 six miles of us with Fibre but have consistently reneged on their promise to connect us. I have a contract with Plusnet who, from a customer service point they have been good, are owned by BT. Whilst accepting the fact they cannot improve the speed I have just accepted it and lived in hope that we would get Fibre eventually. Then out of the blue we were contacted by Alncom and advised that each household qualified for a Government grant of £1500.00 for the installation of "wireless" Broadband with a minimum speed of c 30 Mpbs. How marvellous, so I contacted Plusnet and asked to terminate my contract earlier. I knew they may be a little awkward as I had only renewed in February for another 18 months. In mitigation I explained to them that I was disabled, unemployed and in the Covid 19 at risk group as prescribed by the NHS. I could work from home but as I explained to them with their speed was far below the minimum required by prospective employers. So with this n mind I rather foolishly thought they would be more sympathetic. However, I could not have been more wrong. I was politely and firmly informed that nothing of what I said was relevant and that I had to an early termination fee of c £131.00, he also told me it would be a waste of my time to appeal and that I would be better to bite the bullet and pay up or just to stay with them. Does anyone have any suggestions as to what I might do?

kev2009

What was the minimum guaranteed speed they said you would get? Just wondering if you can get out of it if you are below the minimum speed they guaranteed?
Kev

JJ_Egan

I see no reason for you to break the contract without paying it .

Ask Alncom to pay it .

MajorAllanGibson

Hi Kev. They said it would be c 0.40, it did fluctuate though but apparently under the "rules" that is acceptable as they take the average. Thanks for responding.
Allan