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Would appreciate real world feedback on 'up to 17mb' BB
So I have to leave VM soon and one of the deals I have come across is Sky Unlimited up to 17mb. It is free for 1 year so it's just the £18.99 line rental for the year plus £75 MasterCard so works out fairly cheap. The line speed is somewhere between 3.8 to 8. It would just be used for Netflix and browsing the web. Would…
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Avoid Utility Warehouse for phone and broadband
Having major issues with Utility Warehouse's broadband and phone service. Last year we had major problems with slow speeds on our broadband service, after almost 50 Openreach visits we got the case investigated by the ombudsman who found in our favour and finally got things sorted and our fibre speeds went from under 2mbps…
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Sky doesnt work, they dont care
Sky Broadband hasnt worked properly for 6 weeks now, they never call back, I keep getting text messages asking if the problem is resolved, when I call they go through the SAME tests AGAIN, nobody seems to want to do anything, Managers call backs are promised but never happen and I am paying for a service that doesnt work.…
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Ofcom’s apathetic stance on DSL SNR margin
Having switched my landline telephone and ADSL service I have discovered that my new provider offers a minimum downstream SNR margin of 6dB. Previously, with BT, I had 3dB, and it ran with that for quite a number of years. Consequently, of course, the data sync speed is somewhat reduced. I am not at all happy because I…
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SKY Retentions
Anyone had any luck getting a good deal with SKY? I may ring them up and say im leaving, ive got Plusnet snail broadband at the moment and can leave anytime, as not in contract.
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Line Rental Saver Refund
Has anyone else who switched due to a price increase had trouble getting a refund of their remaining line rental saver?
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02 not fit for purpose
Hello. I've been with O2 for a few years. Every time I've enquired when is 4g going to be available I have been told soon. This is now obviously a lie. I am now with BT mobile 4g and get 4g everywhere in the area I live. O2 couldn't even cover approx 30-40% of the area on 2g! I got sick of asking just be told very soon 4g…
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Plusnet retentions - any luck? been offered ADSL £28.98or Fiibre for £33.98/month
Looks like plusnet no longer have any deals or offers for existing customers I've been offered Fibre for 18 months - no deals available for existing customers, 33.98/month take it or leave it. with the 12 month deal on the main webpage at £24.99 for 12 months only being available for new customers, current customers are…
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Cancelling PlusNet Broadband pitfall
Since I live in an area which is not 'low cost' and can only manage 1.5Mbps download via PlusNet (or BT) and no improvements are planned, I opted to take a 4G route which is obtainable with the right equipment and gives me 79Mbps download. My error was contacting PlusNet to cancel my broadband - a simple procedure and…
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Some people get rubbish speeds because the router is not upright!!
Virgin CEO on Watchdog has just blamed their rubbish speeds in the evening on people not standing their router upright!!!??? I kid you not.... I've heard some rubbish in my time but that really is scraping the barrel.
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BT Infinity deal
Hi I am currently with Virgin and weighing up the idea of moving to BT fibre. The deal posted appears to be a brilliant deal compared to Virgin but what is the likelyhood of receiving the £125.00 prepay mastercard and 50.00 cashback? Can the prepay mastercard be used to make a payment onto the BT account? Also not sure how…
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switching broadband and landine question
When i moved into my current house a year ago, I signed up for 12 months to Sky broadband 17mb and line rental. The 12 month min. term is due to end later this month. I would ideally like to keep my landline number. First, obvious question, do I need to wait until after the minimum term has actually ended to request a…
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Broadband Speed after Adding Filters?
I've just been to look at someone's broadband. it was installed 6 months ago and was just told it was 'very slow'. Owner had called Sky to complain, but no improvement. Inadequate for streaming iPlayer etc. The Sky checker indicated that the line should support up to 5.5MBps. I tested the line via ethernet and it was…
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Plusnet Broadband
Im looking to upgrade to a Fibre and telephone package. The BT offer was superb but they dont offer calls to mobiles as part of the calls package. Plusnet offered me £34 a month 18 month contract and all calls. SKY was £29 for the same deal. Anyone recommendations? Im not in contract with Plusnet ive been with them since…
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Can I leave mid contract after Vodafone rises prices for home broadband?
I received an email from Vodafone after a year into the contract, 8 months left, to say that they are putting the price up, from £25 to £27. I really have a bad expreriece with them, I am in my 3rd Router after the last two stop working, and it tooks like 2 months without Internet to replace them. And because I live in a…
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Openreach Cabinet Full - Can't change provider!
Since at least September last year the telephone cabinet which serves my house has been 'full'. I currently have Sky Fibre broadband, and was back then looking to move to BT Infinity for a cheaper deal. Despite the fact that one of the spaces in the cabinet is mine, there seems to be no way for me to change suppliers and…
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EE Broadband cashback deal
Hi, I switched from BT to EE broadband towards the end of April following Martin's tips. There was a £100 cashback deal at the moment. I cannot clearly remember if it was direct with EE, with moneysavingexperts or moneysupermarket. All I know is that I cut and pasted the following to a reminder e-mail to myself: "Don’t…
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SKY broadband -- poor service
Hi, Just share my bad story with Sky. I have been with Sky broadband for over 1 year. Recently I found the connection isn't stable -- always disconnected without any reason. I contacted the Sky team and was asked many questions regarding how to make connection with the broadband. Then they do have checked that the…
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Stop Order on phone line of new build
Hi, As of a couple of weeks ago, we moved into a new build apartment (so no previous owners/tenants etc) - and have been trying unsuccessfully to get broadband installed (the initial failures were entirely Vodafone's mistakes by booking engineers in before we were even able to access the property, then not booking them and…
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Virgin just went live in my street - will I get a discount?
Virgin dug my street and laid cable around 4 months ago, and this week my address has come up on their service checker. Question is: Is it likely that they will post a leaflet or offer me somehow a new customer/new street deal? or is the best i'll get on their website? Mates rates which I could get is £20 off per month for…
