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Stop Order on phone line of new build
darren123456_2
Posts: 1 Newbie
Hi,
As of a couple of weeks ago, we moved into a new build apartment (so no previous owners/tenants etc) - and have been trying unsuccessfully to get broadband installed (the initial failures were entirely Vodafone's mistakes by booking engineers in before we were even able to access the property, then not booking them and saying they did etc).
Anyway, we got fed up of their antics and decided to try out BT. BT told us that there was a stop order on the line until the end of August (2 months!!!). We then called PlusNET who said "no stop order, there is an active line which we can take over" - we said great, only to find out today that was untrue. There is no line (we connected a landline phone and there is no dial tone even) - and they also today messaged us (with a closed ticket that you can't respond to grrrr) saying there was a stop on the line.
However, we spoke to Vodafone last Friday and they confirmed to us that there was no STOP on the line, and that wouldn't have put any STOP on the line for 2 months.
So we are at a complete loss of how to find out about this stop. OpenReach appear to be inaccessible and hide behind the suppliers, and none of the suppliers seem to be able to tell us who put the STOP on the line.
So currently we are stuck with using 1 bar strength 3G for all of our internet, as Vodafone's fancy 4G that should apparently be full in the area is non-existant.
Anyone who could advise on how we could even go about trying to find out where this stop came from we would appreciate.
As of a couple of weeks ago, we moved into a new build apartment (so no previous owners/tenants etc) - and have been trying unsuccessfully to get broadband installed (the initial failures were entirely Vodafone's mistakes by booking engineers in before we were even able to access the property, then not booking them and saying they did etc).
Anyway, we got fed up of their antics and decided to try out BT. BT told us that there was a stop order on the line until the end of August (2 months!!!). We then called PlusNET who said "no stop order, there is an active line which we can take over" - we said great, only to find out today that was untrue. There is no line (we connected a landline phone and there is no dial tone even) - and they also today messaged us (with a closed ticket that you can't respond to grrrr) saying there was a stop on the line.
However, we spoke to Vodafone last Friday and they confirmed to us that there was no STOP on the line, and that wouldn't have put any STOP on the line for 2 months.
So we are at a complete loss of how to find out about this stop. OpenReach appear to be inaccessible and hide behind the suppliers, and none of the suppliers seem to be able to tell us who put the STOP on the line.
So currently we are stuck with using 1 bar strength 3G for all of our internet, as Vodafone's fancy 4G that should apparently be full in the area is non-existant.
Anyone who could advise on how we could even go about trying to find out where this stop came from we would appreciate.
0
Comments
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If voda place the original order, go to their CEO.
It's for them to sort out.0
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