SKY Retentions

astra46

Anyone had any luck getting a good deal with SKY?

I may ring them up and say im leaving, ive got Plusnet snail broadband at the moment and can leave anytime, as not in contract.

mije1983

Big thread here. Covers TV but people post their phone/BB deals as well

https://forums.moneysavingexpert.com/discussion/5310751

makemesumdosh

i am coming to an end of my Sky deal. I pay for line rental and anytime calls but get free broadband.
I also take their TV package which is £22 a month. this is discounted by 60% so I pay £8.80.

check online last week and was expecting to see higher bills from October but they are still the same. I received a letter today saying they have extended my deal for a further 12 months with no contract.


Has anyone else been given a similar deal.

I did call them a few weeks ago saying I was looking for a deal and told them I could get better elsewhere

brewerdave

makemesumdosh wrote: »

i am coming to an end of my Sky deal. I pay for line rental and anytime calls but get free broadband.
I also take their TV package which is £22 a month. this is discounted by 60% so I pay £8.80.

check online last week and was expecting to see higher bills from October but they are still the same. I received a letter today saying they have extended my deal for a further 12 months with no contract.


Has anyone else been given a similar deal.

I did call them a few weeks ago saying I was looking for a deal and told them I could get better elsewhere

Others have reported similar letters. I suspect that Sky are trying a bit of a small scale experiment to see whether they can increase customer loyalty longer term ,as their churn rates are reportedly on the increase.
Hopefully I'll get a similar letter in the next month or so - 60% for another year would be welcome to save going thru the retention dance again:rotfl:

[Deleted User]

brewerdave wrote: »

Others have reported similar letters. I suspect that Sky are trying a bit of a small scale experiment to see whether they can increase customer loyalty longer term ,as their churn rates are reportedly on the increase.
Hopefully I'll get a similar letter in the next month or so - 60% for another year would be welcome to save going thru the retention dance again:rotfl:

I'm in the same boat, my payment date is tomorrow so I should be able to see Decembers future bill. I think that will be when it goes up (although I might be a month early yet).

brewerdave

My future bills are showing partial increase in October and full rate in November - so doesn't look like I'm one of the chosen!!:(

andrewmp

brewerdave wrote: »

My future bills are showing partial increase in October and full rate in November - so doesn't look like I'm one of the chosen!!:(

Same thing happened with me, then one day it went back down again, never did receive a letter but I'm 50% off for another 13 months.

[Deleted User]

brewerdave wrote: »

My future bills are showing partial increase in October and full rate in November - so doesn't look like I'm one of the chosen!!:(

Give them a quick call or live chat and mention the retention offers, they might just activate it for you there and then if it's something they're going to continue doing.

I think some have reported that they only got notified very late into the contract anyway.

mije1983

brewerdave wrote: »

My future bills are showing partial increase in October and full rate in November - so doesn't look like I'm one of the chosen!!:(

Still early days yet. My offer was due to finish on 3rd September, and I only received the notification yesterday that it had been extended for another 12 months.

DiseasedBunny

Mine finishes 9th September, so fingers crossed, as I cba doing the retention dance, but not going from £39 to £85�� either though

[Deleted User]

DiseasedBunny wrote: »

Mine finishes 9th September, so fingers crossed, as I cba doing the retention dance, but not going from £39 to £85�� either though

Does your future payments show it going up? My billing date is today but Decembers (when mine should rise) isn't showing yet.